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Senior Travel Consultant

2 weeks ago

Malappuram, Kerala, India AMANI TRAVEL AND TOURISM Full time ₹ 10,000 - ₹ 20,000 per year

Senior Travel Consultant

Location: Kottakkal

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Job Summary:

The Senior Travel Consultant is responsible for handling customer inquiries, designing customized travel packages, managing bookings, and ensuring high levels of client satisfaction. This role requires strong sales, communication, and destination knowledge to maximize lead conversions and drive revenue.

Key Responsibilities:

  • Client Handling & Sales:
  • Understand client travel needs and recommend suitable holiday packages, visa services, and other travel solutions.
  • Convert leads into successful bookings by effectively communicating package benefits.
  • Build and maintain relationships with clients for repeat business and referrals.
  • Travel Planning & Booking:
  • Prepare and customize travel itineraries, ensuring they align with client preferences.
  • Book flights, hotels, transportation, and other travel services efficiently.
  • Provide accurate pricing, payment details, and travel policies.
  • Customer Support & Conflict Resolution:
  • Address customer inquiries, complaints, or last-minute changes professionally.
  • Offer travel assistance, including visa application support and travel insurance guidance.
  • Coordination & Documentation:
  • Liaise with airlines, hotels, and suppliers for smooth travel arrangements.
  • Ensure accurate invoicing, documentation, and compliance with company policies.
  • Stay updated on visa regulations, flight schedules, and market trends.
  • Team Collaboration & Training:
  • Assist junior consultants in improving their sales and service skills.
  • Share knowledge of new travel trends, destinations, and offers with the team.

Key Requirements:

  • Experience: 3–5 years in a travel consultancy role, preferably in sales.
  • Education: Bachelor's degree in Tourism, Hospitality, or a related field (preferred).
  • Skills:
  • Strong communication and negotiation skills.
  • Ability to multitask, manage time effectively, and handle high-pressure situations.
  • Knowledge of visa procedures, travel insurance, and international travel regulations.

Job Types: Full-time, Permanent

Pay: ₹10, ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person