IT Desktop Support Engineer

2 days ago

Ambattur Chennai Tamil Nadu, India Mycon Global Services Pvt Full time

Wanted IT Desktop Support Role:

Responsibilities for Help Desk Technician

· Manage Help Desk tickets in a timely manner

· Respond to customer issues via phone, email and computer chat

· Document customer interactions

· Run diagnostics to resolve customer reported issues

· Escalate issues to the next Tier with next level of difficulty

· Install, make changes and repair computer hardware and software

Qualifications:

· Microsoft Certified Systems Engineer designation, preferred

· 2+ years of experience working in a help desk environment

· Flexibility to work a variety of shifts with minimal notice

· Proficiency with a MAC and IOS computers

Key Skills

  • L2 Troubleshooting skills in hardware, software, and networking
  • Conduct remote troubleshooting
  • Customize desktop applications to meet user needs
  • Create technical documentation and manuals.

Contact Details:

Lekha HR:

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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