Technical Operations Engineer

2 weeks ago

Bengaluru, Karnataka, India VAYUZ Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Expectations:

  • Execute and maintain SOPs for production operations, onboarding, and integration support.
  • Handle incident response, troubleshoot system and data issues, and ensure timely resolution.
  • Support partner configurations, API setups, and access management processes.
  • Monitor systems proactively to identify and prevent outages or performance degradation.
  • Collaborate with engineering to analyze root causes and build long-term automation solutions.
  • Develop and maintain internal tools, scripts, and dashboards to improve operational efficiency.
  • Ensure proper documentation, audit trails, and process compliance.

Must Have Skills:

Technical Foundation

  • Strong hands-on experience with SQL (PostgreSQL/MySQL) for data queries and reconciliation.
  • Good understanding of REST APIs, JSON, and using tools like Postman / Insomnia for testing and debugging.
  • Proficiency in Linux command line, shell operations, and basic networking (DNS, IPs, routing)

Scripting Automation

  • Working knowledge of Python or Bash for automation and scripting small utilities.
  • Experience in automating repetitive tasks such as data syncs, API triggers, and report generation.

Monitoring and Incident Management

  • Practical exposure to New Relic, Grafana, Coralogix, CloudWatch, or equivalent for observability and alerting.
  • Familiarity with incident management tools like Jira Service Management, PagerDuty, Zenduty, or similar.
  • Ability to interpret logs, analyze system behavior, and identify production issues quickly
  • Cloud and Infra
  • Experience working on AWS (EC2, S3, CloudWatch, IAM) or GCP environments.
  • Basic understanding of CI/CD workflows using Jenkins, GitHub Actions, or GitLab CI.
  • Exposure to Kubernetes / Docker for troubleshooting and containerised environments.
  • Soft Skills
  • Strong ownership mindset with analytical problem-solving.
  • Effective communication and coordination skills with cross-functional teams.
  • Ability to manage priorities under operational pressure.

Good to have skills

  • System and Knowledge Integration
  • Experience with Kong Gateway, Cloudflare, or similar API gateway tools.
  • Exposure to message queues like Kafka, RabbitMQ, or SQS.
  • Familiarity with fintech or insurance platforms, including claims or financial reconciliation systems.
  • Automation and Deployment Process
  • Knowledge of Git, CI/CD pipelines, and version control best practices.
  • Experience building Ops automation scripts or tools using Python frameworks (e.g., FastAPI, Flask).
  • Awareness of security best practices, API authentication (JWT, OAuth2), and secret management tools (AWS Secrets Manager, Vault).
  • Reporting and Data
  • Experience with reporting automation, data validation scripts, or ETL workflows.
  • Familiarity with Excel/Google Sheets automation and data visualization tools.
  • Process and Collaboration
  • Exposure to ITIL processes (incident, problem, and change management).
  • Ability to document SOPs, RCA reports, and create internal knowledge base entries

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
  • 2–4 years of experience in Technical Operations, Platform Support, or DevOps roles.
  • Experience working in Fintech, Insurtech, SaaS, or other large-scale distribute systems preferred.

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