Technical Lead – IT Operations

15 hours ago

Bengaluru, Karnataka, India transform-edtech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Position: Technical Lead – IT Operations & Product Delivery

Reports To: CTO / Head of Transformation Technology

Industry: Enterprise SaaS / Digital Transformation Platform

Platform: Modus Enterprise Transformation Platform (ETP)

Role Summary:

We are looking for a hands-on Technical Lead with an entrepreneurial mindset to lead, scale, and manage IT operations for a flagship enterprise transformation product with a global client base across the US, UK, UAE, and India. This individual will be responsible for end-to-end product lifecycle management—from design and development to deployment, packaging, operations, and team oversight.

This role is suited to a high-energy individual who thrives in fast-paced environments and who treats product ownership with the commitment and passion of a founder.

Key Responsibilities:

Technology Leadership

  • Own the end-to-end product lifecycle: requirements, development, QA, DevOps, and release management.
  • Design and drive enterprise-grade architecture on Microsoft Azure, leveraging Azure AI Foundry and Power Platform.
  • Implement and oversee automation pipelines, CI/CD practices, and infrastructure as code (IaC).

Operational Excellence

  • Manage daily IT operations, cloud performance, and infrastructure security.
  • Ensure uptime and service reliability across multi-tenant deployments.
  • Drive standardization and scalability using tools from Modus' IT Design Hub, including system-data integration logs and operating model overlays.

People & Process

  • Lead a geographically distributed team of developers, DevOps engineers, and support analysts.
  • Conduct code and architecture reviews, enforce quality standards, and build reusable assets.
  • Translate business transformation logic from Modus ETP into technical implementations across platforms.

Client and Delivery Engagement

  • Act as a technical escalation point for client projects and transformation programs.
  • Collaborate with transformation leaders, business analysts, and system integrators to ensure technical alignment with Modus Target Operating Model (TOM) and Live Operating Models.
  • Support custom client transformations using platform configurators and logs.

Entrepreneurial Drive

  • Identify opportunities for product innovation and customer value through tech enhancements.
  • Operate with a mindset of "transformation as usual"—creating repeatable, scalable, and sustainable IT practices.
  • Demonstrate ownership in delivering business value, not just features.

Key Skills & Experience:

  • 10+ years in software engineering and enterprise IT operations.
  • Proven leadership in managing enterprise SaaS platforms or transformation products.
  • Strong experience in Microsoft stack (.NET, C#, Power Platform, Azure DevOps).
  • Deep knowledge of Azure AI services, Azure AI Foundry, and integration frameworks.
  • Experience managing infrastructure (IaaS/PaaS/SaaS) across global regions.
  • Familiarity with transformation domains like portfolio governance, change management, operating model capture, and system-data overlays.

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