
Servicenow Business Analyst
2 weeks ago
Role & responsibilities
- Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform
- Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials
- Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience
- Has worked successfully within a DevOps and Agile team/environment
- Proven self-starter who can operate and develop without close supervision
- Experience in software development and/or application configuration skills.
- Experience of working in a multi-cultural environment demonstrable ability to adapt to different cultures
- Experience of working in virtual, geographically dispersed locations and timezones
- Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
- Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
- Excellent Knowledge of HR processes and technologies
- Highly developed Business Analyst skillset, including analysis and documentation techniques
- Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps
- Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets
- Knowledge of HR Service Management, Shared Services and/or Contact Centres
Preferred candidate profile
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