Data Center Engineer

5 days ago

Bengaluru, Karnataka, India JLL Full time ₹ 40,00,000 - ₹ 80,00,000 per year

Data Center Engineer What this job involves:-
Position Overview and Objectives:

  • Ability to follow Standard Operating Procedures and execute accordingly.
  • Collect customer requests and data.
  • Attend to customer phone calls.
  • Respond to user emails and support tickets.
  • Conduct basic troubleshooting.
  • Create tickets for Level 2 support.
  • Provide product information.
  • Solve common problems such as verification of hardware and software, installation issues, and setup.
  • Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing.
  • Perform hardware decommission and cable removal.
  • Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fibre cables, handling storage media, and enter troubleshooting commands).
  • Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted.
  • Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Centre facilities.
  • Support Power Maintenance Events (PME) – play an active role in managing the execution of the PME.
  • Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels.
  • Perform physical audits and ensure the Service Management database is updated and accurate.
  • Handle tape backup media and prepare for offsite storage if applicable.
  • Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities.
  • Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs.
  • Perform additional job duties as required.

Sound like you? To apply you need to be:

  • Entry-level IT service delivery experience.
  • Experience with Microsoft server products.
  • Basic knowledge of PC and Server Hardware as well as networking.
  • Basic understanding of Data Centre Power schemes.
  • Strong verbal and written communication skills.

What You Can Expect From Us
You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today

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