Team Lead US Operation

2 weeks ago


Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 4,50,000 - ₹ 9,00,000 per year


Job Description:

Job Role:

  • Flexible working in different time shifts, work extended hours and holidays if required
  • Client interaction experience (verbal /written communication)
  • Well versed with team handling, co-ordination with team members and drive production with highest quality
  • Well versed with MS Office (Microsoft Excel, PPT , Vlookup)

KRA's:

  • Day to day production needs to be completed before TAT as per client requirement.
  • See that production and quality targets are achieved which are set by the client.
  • Managing Staffing, leaves and absenteeism of the employees., Managing shrinkage for the team.
  • Training new hires and also assisting them throughout OJT.
  • Process related assistance and process improvement actions.
  • Well versed with US Client interaction through mails/calls
  • Handling conference calls from onshore team for new process which come in.
  • Conducting huddles and meetings with the team to discuss updates and other issues.
  • Process opportunities identified and raised, communicate with the Ops Managers for the same.
  • Manage quarterly performance review for the team and shared timely feedback with employee through one on one.
  • Conducted sessions for the bottom quartile candidates, coached and identified issues and helped correct the same.
  • Identified "PIP" need and communicate the same with HR and Ops Manager through mails.
  • Managing the team performance in terms of customer satisfaction, quality, AHT and all other parameters.
  • Preparing daily, weekly and monthly production and Quality reports, billing reports and share with the management.
  • Manage team performance review.
  • Ready to stretch as per business requirement
  • Staffing and conducting interviews for as per process requirement.

Education:

  • Graduation in any field .

Interview Mode:

Face to Face.



  • Team Leader

    2 weeks ago


    Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...


  • Pune, Maharashtra, India SPRY PT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionSPRY Therapeutics, Inc. is the inventor of SPRY EMR, an integrated practice management solution tailored for rehab therapy professionals. The SPRY platform supports physical therapists, occupational therapists, and speech language pathologists to optimize their practice and business operations. Known for its flexible workflow...

  • Team Lead

    2 weeks ago


    Pune, Maharashtra, India Pattern Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    As the Customer Support Team Lead, you will develop and mentor a high-performing team to support global customers and brand partners.This role involves close collaboration with US-based management, cross-functional teamwork, and scaling new initiatives across support operations.Plan and execute daily administrative and operational tasks.Collaborate with team...

  • Team Lead

    2 weeks ago


    Pune, Maharashtra, India Tenb Fintech Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Manager Outbound SalesLocation: PuneFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...


  • Pune, Maharashtra, India EXL Talent Acquisition Team Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Overseeing the DevOps team and ensuring the efficient and seamless integration of development and operations processes. This role involves managing CI/CD pipelines, automating processes, and fostering collaboration between development and IT teams.

  • Team Lead

    6 days ago


    Pune, Maharashtra, India Milkbasket Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionMilkbasket is India's first and largest micro-delivery service for groceries and daily essentials, starting with fresh milk delivery in 2015 in Gurgaon. Today, we deliver 5000+ daily essential products to customers in over 20 prominent Indian cities including Delhi, Bangalore, Noida, Chennai, and more. Our service is characterized by...

  • Team Lead

    2 weeks ago


    Pune, Maharashtra, India METROMAKRO Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Metro Global Solution Center (MGSC) is internal solution partner for METRO, a €31.6 Billion international wholesaler with operations in 32 countries through 630 stores & a team of 85,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business, and it is thus active in a total of 34...

  • Team Lead

    6 days ago


    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title - Team Lead - IHT Recruiter.Department - TA.Location - Yerwada, PuneRole Summary:As the Team Lead for Internal Hiring (Bulk & BPO Hiring), you will oversee and drive high volume recruitment activities within Tech Mahindra. You will lead a team of recruiters, co-ordinate with operations, ensure hiring targets are met and build efficient processes to...

  • Team Lead

    2 weeks ago


    Pune, Maharashtra, India SHI LOCUZ ENTERPRISE SOLUTIONS PVT LTD Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    We are looking for someone with 6 to 7 years experience. Please find below the JD :- The Team Lead – Vulnerability Management Analyst is responsible for leading a team that identifies, assesses, and manages security vulnerabilities across the organization's IT environment. This role ensures the timely remediation of risks and maintains the overall health...


  • Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:About the RoleWe are looking for an experienced and dynamic Sr. Manager – US Operations to lead and optimize our US operations, ensuring excellent service delivery, operational efficiency, and client satisfaction. This role requires hands-on leadership and the ability to work closely with cross-functional teams to drive business growth and...