Junior Integration Support Engineer

Top 3 Reasons To Join Us

• Competitive remuneration package
• International Environment
• Working on the latest tech for the Insurtech Market Leader

About Us

At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.

• We are a leading global no-code insurance platform for health, life, and P&C.
• We're the winner of the Insurtech of the Year in all of Asia and other awards globally.
• We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more.
• We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world.
• We are fully funded and backed by reputable VC funds and strategic institutional investors.
• We have a global presence in Asia, EMEA and the Americas.
• We've grown our annualized revenue by over 30x since January 2021.
• We're constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world.

About the Role

We are looking for a Junior Integration Support Engineer to provide technical support to our Solutions Architect in building and maintaining integrations with our partners. This role focuses on the configuration, testing, and documentation of APIs, while also contributing to solution analysis and project coordination. It's an excellent opportunity for a junior professional to gain hands-on exposure to modern API technologies, work closely with cross-functional teams, and grow into a more senior technical role.

What You Will Do

API Management & Testing:

• Set up and maintain partner-specific API sample collections in tools such as Postman and GraphQL Playground.
• Analyze third-party REST and GraphQL APIs as part of the discovery process for new integrations.
• Adjust API request/response payloads to align with evolving product features or partner-specific requirements.
• Perform regular validation of new and existing product APIs to ensure functionality and quality.

Technical Documentation:

• Create and maintain clear, field-level API documentation for both internal and partner use.
• Develop and maintain workflow diagrams and charts (e.g., using Mermaid) to illustrate integration processes and data flows.

Solution Support & Quality Assurance:

• Assist in reproducing and investigating technical issues reported by partners, comparing behavior across different environments (e.g., dev vs. UAT).
• Prepare test data and scenarios (e.g., endorsements, cancellations) to support solution design and analysis activities.
• Support the technical setup and preparation for client-facing product demonstrations.

Coordination & Process Management:

• Coordinate user access requests and the setup of service accounts for integrations.
• Track the status of technical user stories and tasks in Jira to provide updates for client meetings.
• Follow up with internal teams (Product, Engineering) on action items to gather information for the Solutions Architect.

What We Need

• Familiarity with at least one programming language , .NET, JavaScript, or Java).
• Basic knowledge of API concepts (REST, GraphQL).
• Hands-on experience with API client tools such as Postman.
• Detail-oriented and systematic approach to problem-solving.
• Strong organizational and communication skills.
• Ability and eagerness to learn new technical concepts quickly.

Preferred (Nice-to-Have) Qualifications

• Familiarity with project tracking software (e.g., Jira).
• Experience creating technical diagrams or documentation.

Key Learning & Development Opportunities

• Gain exposure to the end-to-end lifecycle of enterprise software integrations.
• Develop practical expertise in modern API technologies and integration patterns.
• Receive direct mentorship from a Solutions Architect, offering insight into technical solution design.
• Build skills in technical analysis, quality assurance, and cross-functional collaboration.

Why You'll Love Working Here

• International Environment
• Competitive remuneration package
• 15 Days Annual Leave
• Annual Performance Bonus
• Health Insurance
• Remote Work Allowance
• Anniversary Bonus
• Company activities and events
• Learning and development plan

CoverGo Company Video

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