Manager-Process Governance-Credit CARD-Marketing HO

2 days ago

Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About The Role  

Credit Card Process Manager Marketing HO 

Department Credit Card Products Location Infiniti IT park Reporting Relationship Position Grade Senior Manager 

Job Role 

  • Process designing for Credit Cards covering key aspects of Process Workflows (Digital / Physical), Compliance, Risk, Legal, Ops, Customer Experience, etc.
  • Creating and documenting SOPs/Process notes of various Credit Card processes with clear defined roles and responsibilities to promote efficient implementation.
  • Ability to think through end to end process at various touchpoints such as online channels, partners, Branches, Call center etc.
  • Review processes in light of Fraud and Risk raised by RCU and ORM.
  • Identification of Risks and Regulatory breach on cards processes and provide solution to mitigate risks and control reports to minimize process lapses.
  • Monitor and govern if the defined processes are being executed from time to time, including regulatory changes
  • In-depth understanding of KYC and Other Regulatory Guidelines.
  • Providing tailor made solution to Product / Operations for specific business requirement.
  • Ideate & suggest Product and Operations with end to end execution of a Process / Digital Journey"s / new initiatives / features etc.
  • Ensuring the Digital Journey controls and logics is in line with defined Process, Regulation and Risk perspective
  • Responsible for the documentation of Business Processes, workflows.
  • Publish MIS and Reports

Job Requirement

  • Graduate/Post-Graduate with at least 5 to 6 years of experience in Business Processes
  • In-depth knowledge of Credit Cards business
  • Knowledge of Regulatory requirements and market competition/intelligence will be an added advantage.
  • Excellent communication skills Verbal & Written
  • Good Logical reasoning and data analysis skill
  • Should be able to think proactively for process changes from Business Process Re-engineering perspective
  • Assertive attitude
  • Self-Driven and ability to follow-up promptly
  • Good analytical skills & eye for details

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