
Manager-Process Governance-Credit CARD-Marketing HO
2 days ago
About The Role
Credit Card Process Manager Marketing HO
Department Credit Card Products Location Infiniti IT park Reporting Relationship Position Grade Senior Manager
Job Role
- Process designing for Credit Cards covering key aspects of Process Workflows (Digital / Physical), Compliance, Risk, Legal, Ops, Customer Experience, etc.
- Creating and documenting SOPs/Process notes of various Credit Card processes with clear defined roles and responsibilities to promote efficient implementation.
- Ability to think through end to end process at various touchpoints such as online channels, partners, Branches, Call center etc.
- Review processes in light of Fraud and Risk raised by RCU and ORM.
- Identification of Risks and Regulatory breach on cards processes and provide solution to mitigate risks and control reports to minimize process lapses.
- Monitor and govern if the defined processes are being executed from time to time, including regulatory changes
- In-depth understanding of KYC and Other Regulatory Guidelines.
- Providing tailor made solution to Product / Operations for specific business requirement.
- Ideate & suggest Product and Operations with end to end execution of a Process / Digital Journey"s / new initiatives / features etc.
- Ensuring the Digital Journey controls and logics is in line with defined Process, Regulation and Risk perspective
- Responsible for the documentation of Business Processes, workflows.
- Publish MIS and Reports
Job Requirement
- Graduate/Post-Graduate with at least 5 to 6 years of experience in Business Processes
- In-depth knowledge of Credit Cards business
- Knowledge of Regulatory requirements and market competition/intelligence will be an added advantage.
- Excellent communication skills Verbal & Written
- Good Logical reasoning and data analysis skill
- Should be able to think proactively for process changes from Business Process Re-engineering perspective
- Assertive attitude
- Self-Driven and ability to follow-up promptly
- Good analytical skills & eye for details
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