Executive - IT Support

2 weeks ago


Coimbatore, Tamil Nadu, India Jainam Share Consultants Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Jainam Broking Limited

  • 1 month ago

Location

SNS

Department

IT Support - JBL

Employment Type

Full-time

Applications Received

28

Closes On

14 Sep, 2025

Key Responsibilities
Ø Respond promptly to customer inquiries via phone, email, and chat.

Ø Resolving customer complaints and issues efficiently.

Ø Escalating complex issues to senior support staff or relevant departments.

Ø Managing customer support tickets and ensuring all issues are resolved promptly

Ø Implementing new support tools and technologies to enhance service delivery.

Ø Coordinating with product development teams to provide customer feedback.

Ø Providing advanced troubleshooting for complex technical issues.

Ø Continuously improving customer service procedures and policies.

Ø The development of support documentation and FAQs

Candidate Requirements
Ø Excellent troubleshooting skills and ability to solve technical issues effectively.

Ø Prior experience in customer service or support roles, with a focus on delivering exceptional customer experiences.



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