Executive - IT Support
2 weeks ago
Jainam Broking Limited
- 1 month ago
Location
SNS
Department
IT Support - JBL
Employment Type
Full-time
Applications Received
28
Closes On
14 Sep, 2025
Key Responsibilities
Ø Respond promptly to customer inquiries via phone, email, and chat.
Ø Resolving customer complaints and issues efficiently.
Ø Escalating complex issues to senior support staff or relevant departments.
Ø Managing customer support tickets and ensuring all issues are resolved promptly
Ø Implementing new support tools and technologies to enhance service delivery.
Ø Coordinating with product development teams to provide customer feedback.
Ø Providing advanced troubleshooting for complex technical issues.
Ø Continuously improving customer service procedures and policies.
Ø The development of support documentation and FAQs
Candidate Requirements
Ø Excellent troubleshooting skills and ability to solve technical issues effectively.
Ø Prior experience in customer service or support roles, with a focus on delivering exceptional customer experiences.
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