Digital Adoption Content Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#LI-Hybrid

Join our Digital Productivity Team, a globally distributed group that thrives on collaboration, innovation, and autonomy. We are building solutions that blend Digital Experience and Digital Adoption Platform technologies to transform how businesses engage with software.

As a Digital Content Engineer, you'll be at the heart of creating impactful in-app guides, workflows, and templates that help customers succeed. This is a new role, giving you the opportunity to shape strategies, work with world-class experts, and contribute to products that drive measurable adoption and value for customers. 

If you're passionate about crafting seamless digital experiences, working across global teams, and leveraging technology to solve real-world problems, this is your chance to make a significant impact while growing your career in an innovative, future-focused environment. 

Key Responsibilities: 

• Content Development: Create in-app guides, workflows, templates, and library packs to drive product adoption. 
• Testing & Quality Assurance: Validate content functionality across environments to ensure high usability and performance. 
• Cross-Functional Collaboration: Work with Product Managers, SMEs, and engineers to align content with roadmap objectives and customer needs. 
• Customer Feedback & Insights: Gather, analyze, and apply feedback to continuously improve content. 
• Technical Problem Solving: Use scripts, automation, and AI tools to troubleshoot and resolve technical challenges. 
• Contribution to Roadmap: Support roadmap planning and innovation for content-driven adoption strategies. 

Success Metrics:

• Quality and usability of developed content. 
• Timely delivery and alignment with project roadmap. 
• Positive customer feedback on guides, workflows, and templates. 
• Effective cross-team collaboration and problem-solving. 

Required:

• 4–8 years of experience in content creation (in-app guides, tutorials, documentation, or workflows). 
• Hands-on experience in SaaS environments. 
• Technical proficiency in HTML, CSS, Python, and SQL. 
• Familiarity with generative AI tools for automation and content enhancement. 
• Strong analytical and collaboration skills. 
  
   

Nice to Have: 

• Understanding of SaaS architecture, scalability, and cloud platforms. 
• Experience with digital adoption platforms (DAP) or digital experience (DEX) tools. 

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you Check what we offer:

• Permanent Contract and a competitive compensation package (including stock options).
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer) plus 3 company-paid volunteer days.
•  Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more
•   Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.