Customer Support Executive

2 weeks ago


Navrangpura Ahmedabad Gujarat, India Academy For Computer Training Guj. Pvt. Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Company: Words Worth

About Us:

We are an innovative EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.

Key Responsibilities:

  • Customer Interaction: Respond to user inquiries via phone, email, and chat promptly and accurately.
  • Issue Resolution: Troubleshoot and resolve technical and non-technical issues, escalating complex problems as needed.
  • Product Knowledge: Understand our products and services to effectively assist users.
  • Documentation: Record user interactions and issues in the CRM, building a knowledge base for future reference.
  • Feedback Collection: Collect user feedback to enhance our offerings and customer experience.

Qualifications:

  • Excellent verbal and written communication skills.
  • Previous experience in customer support or a similar role for at least 6 months.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Application Question(s):

  • Fluent with English Language

Education:

  • Bachelor's (Preferred)

Location:

  • Navrangpura, Ahmedabad, Gujarat (Preferred)

Work Location: In person



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