Customer Care Executive

2 days ago

Navrangpura Ahmedabad Gujarat, India Trakky techno services private limited Full time

**Job Description: Customer Representative**

We at **Trakky.in** are thrilled to offer an exciting opportunity for a **Customer Care**
**Executive** to join our innovative team. As a leading salon and spa listing platform, Trakky.in is redefining how customers discover and book beauty and wellness services. If you're passionate about providing exceptional customer support and want to grow with a fast-paced startup, we want to hear from you

**About Trakky.in**

**Trakky.in** connects customers to a wide range of salons and spas across multiple locations. With our easy-to-use platform, customers can find, book, and review their favorite beauty and wellness services. Join us in creating seamless digital experiences and shaping the future of this industry.

**Role Overview**

The **Customer Care Executive** at Trakky plays a vital role in delivering top-notch service to our users. This position involves assisting customers with inquiries, resolving issues, providing information about our products and services, and ensuring overall satisfaction with our platform. Your efforts will directly contribute to customer retention and brand loyalty.

**What We Are Looking For**
- Individuals with a passion for customer service and a desire to make a positive impact.
- Excellent communication and interpersonal skills.
- Customer-focused mindset with the ability to empathize and resolve concerns effectively.
- Strong organizational and multitasking abilities.
- Thrives in a dynamic and fast-paced environment.
- Open to working a 6-day workweek.
- With the minimum of the 1 year of experience

**Roles & Responsibilities**
- Assist users with account setup, bookings, and general troubleshooting.
- Educate customers about Trakky’s features, benefits, and services.
- Proactively resolve customer complaints and ensure satisfaction.
- Collect and relay customer feedback to the relevant teams for continuous improvement.
- Support the team in achieving customer service goals and KPIs.

**Benefits**
- Competitive salary.
- Opportunity to work with a passionate and creative team.
- Exposure to innovative solutions in the beauty and wellness industry.
- Clear paths for career growth and professional development.

**Job Type**

**Full-time**

**Schedule**
- Day shift.
- Morning shift.
- Work Location: Work From Office (In-Person).

**Job Types**: Full-time, Permanent, Internship

Pay: ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person

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