Senior Service Engineer

2 days ago

Mumbai, Maharashtra, India Heidelberger Druckmaschinen AG Full time

Suchen Sie nach einer Herausforderung? Das bieten wir Ihnen
Desired Profile
Diploma/ BE/B.Tech in Printing technology/ Mechanical Engineering is preferrable. Relevant work experience of 12 to 15 years in Graphic Art Industry especially in servicing of Printing equipment A very good knowledge of offset/sheetfed/large format printing machineries candidates are preferred. Excellent business communication in English and Hindi is mandatory. Willing to travel extensively. Deliver high level of technical service and support to both internal and external customers in installations and servicing of equipment as per the guidelines of Heidelberg Customer Service Department. Support sales operation in respect to field technical issues, customer complaints and sales opportunities including 2S sales for the region. Develop customer support standards by ensuring first time fix of service issues, improved customer response time and efficiently manage overall service operational cost of the region.

Key Responsibilities

  • Ability to understand requirements and advise technical solutions as per guidelines.
  • Analyze machine features and install applications.
  • Understand customers job requirements and configure application settings efficiently.
  • Analyze the nature of service assignment and close the call with minimum possible time.
  • Perform as per job Scheduling & Planning (timeline)
  • Organizing and proper usage of tools & gauges
  • All planning in compliance as per corporate guidelines
  • Support all scheduling of regular PPM activities.
  • Learn and deliver as per analyzing the nature of service assignment.
  • Proper usage of documents
  • Right recommendation for spare parts
  • Preparation of service report
  • Learn to Recommended testing procedures.
  • Submit the documentation of the work done
  • Timely escalation of service issues regular follow-up with all concerned and strive to bring the issues to their logical conclusion
  • Promotion of service contracts. Monitoring of machines under warranty and ongoing AMCs and take proactive steps to offer renewal of AMCs.
  • Knowledge sharing within the Service department.
  • Learn the concepts of Cost control within the scope of activities & ownership for the company assets at his disposal
  • Gathering of market information

Warum HEIDELBERG?
HEIDELBERG ist ein Unternehmen mit einer lebendigen Geschichte – seit über 175 Jahren verbinden wir Innovation mit Tradition. Wir glauben daran, dass wir unsere Zukunft gestalten können. Wenn alle an einem Strang ziehen, werden wir miteinander unsere Vision der Zukunft zur Wirklichkeit werden lassen.

Wir suchen zukünftige Mitarbeiterinnen und Mitarbeiter, die mit uns im Team das HEIDELBERG von morgen aktiv mitgestalten. Wir suchen Mitarbeitende, die Ideen zu Konzepten und Konzepte zur Realität entwickeln. Wenn Sie nicht nur über Veränderung sprechen, sondern Themen tatkräftig umsetzen und dabei im Team arbeiten möchten, dann gestalten Sie mit uns aktiv eine nachhaltig erfolgreiche Zukunft. Wir schätzen Menschen, die Dinge in die Hand nehmen und andere Menschen auf den Weg dorthin mitnehmen.

Bei uns können Sie Ihre Fähigkeiten einsetzen und im Rahmen von Personalentwicklungsprogrammen Ihre Potentiale weiterentwickeln und ausschöpfen. Ihr Gehalt bei HEIDELBERG wird attraktiv sein, Ihr Arbeitsumfeld modern und Ihre sozialen Leistungen sehr gut.

Gut zu wissen
Selten gibt es Kandidaten, die alle Anforderungen zu 100% erfüllen. Auch wenn Sie nicht alle Anforderungen erfüllen, freuen wir uns in jedem Fall auf Ihre Bewerbung.

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