ServiceNow Consultant

5 days ago

Bengaluru, Karnataka, India Infosys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:Successfully plan execute monitor control and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platformPerform development and configuration of a variety of areas including but not limited to Incident Service Catalog Problem Change Knowledge Asset Management Configuration Management CMDB Reporting Agent Workspace and Employee CenterCreate configure and write advanced scripting in Business Rules Script Includes REST API UI Policies Client Scripts ACL s Notifications UI Pages UI Macros and SLAs OLAsIntegrations knowledge using REST SOAPHands on Experience on Service PortalHands on Experience on Performance AnalyticsHave knowledge on workflow build or modify workflows and or Flow Designer based on the requirementsProvide technical support assistance to diagnose and resolve issues and troubleshoot complex how to questionsDefine complex application development administration and programming standardsWorks collaboratively with peers to coordinate the overall delivery of technology solutions to the business groupsSupport and create any necessary project documentation that relates to evidencing our requirementsDocumenting our processes and procedures and supporting the creation of solution and operations documentsExperience in implementation of ServiceNow HAMPro SAMPro Discovery Integration Hub is an added advantageYou will explore the alternatives to the recommended solutions based on research that includes literature surveys information available in public domains vendor evaluation information etcand build POCsYou will create requirement specifications from the business needs define the to be processes and detailed functional designs based on requirementsYou will support configuring solution requirements on the products understand if any issues diagnose the root cause of such issues seek clarifications and then identify and shortlist solution alternativesYou will also contribute to unit level and organizational initiatives with an objective of providing high quality value adding solutions to customersIf you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for youTechnical Requirements:Primary skills Technology Infra ToolAdministration ITSM ServiceNow Technology Infra ToolAdministration ITSM ServiceNow CSM Technology Infra ToolAdministration ITSM ServiceNow HRSD Technology Infra ToolAdministration ITSM ServiceNow ITAM Technology Infra ToolAdministration ITSM ServiceNow ITBM Technology Infra ToolAdministration ITSM ServiceNow ITOMAdditional Responsibilities:3 to 5 years of experience as ServiceNow Developer implementation roleGood knowledge of ServiceNow and ITILUnderstanding Scrum MethodologyStrong engagement communication and facilitation skillsServiceNow Certified System AdministrationPreferred Skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM

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