Senior Customer Support Premium Travel Process

1 day ago


Kolkata, West Bengal, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Roles and Responsibility

  • Handle premium travel process queries and provide exceptional customer service.
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve complex issues and escalate when necessary to ensure high customer satisfaction.
  • Collaborate with internal teams to improve processes and procedures.
  • Maintain accurate records of customer interactions and transactions.
  • Identify opportunities to upsell and cross-sell products or services to customers.

Job Requirements

  • Minimum 2 years of experience in customer support or a related field.
  • Strong knowledge of customer support principles and practices.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Strong analytical and troubleshooting skills.
  • Experience working with CRM software or other customer relationship management tools.
  • A graduate degree is required for this position.

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