ERP Implementation

2 weeks ago

Ahmedabad, Gujarat, India Logistixian Technologies Full time ₹ 30,00,000 - ₹ 60,00,000 per year

About Shipmnts

At Shipmnts, we are on a mission to Accelerate Global Trade.

Were building an all-in-one technology platform with the software, integrations, and resources that freight forwarders, customs brokers, and transporters need to manage Global Trade & Logistics (GTLM).

Our goal? To revolutionize technology for the second-largest industry in the world.

Who You'll Work With

You'll collaborate closely with:

  • Head of Product – to align customer needs with product direction.
  • Customer Success Team – to plan, implement, and onboard customers.
  • CEO & Leadership – to shape how Shipmnts delivers value to every customer.

You'll be at the frontline of customer experience—helping logistics companies succeed with our platform.

What You'll Do

  • Customer Support & Troubleshooting

  • Respond promptly to inbound calls, chats, and online support cases.

  • Perform root-cause analysis, resolve issues, and escalate defects to QA/Dev teams.

  • Document and communicate case resolutions clearly.

  • Implementation & Onboarding

  • Co-own end-user training, onboarding, and adoption.

  • Manage data migration from legacy systems.

  • Provide technical support for finance and tax compliance modules.

  • Knowledge & Feedback

  • Build and maintain a knowledge base for customer self-service.

  • Capture customer feedback, highlight risks, and share ground-level insights with the product team.

  • Continuous Improvement

  • Drive process improvements for onboarding and adoption.

  • Help customers realize tangible outcomes faster.
  • Be the face of Shipmnts—ensuring a smooth and empathetic customer experience.

What Makes You a Great Fit

  • Experience in Technical or Functional Support.
  • Hands-on with ERP or SaaS implementations (especially onboarding complex workflows).
  • Exposure to product-led environments.
  • Bonus: Familiarity with accounting systems like Tally or ERPNext.

Who You Are

  • Organized & detail-oriented – nothing slips through the cracks.
  • Calm under pressure – steady and solutions-focused.
  • Collaborative – thrives in a team environment.
  • Problem-solver – resourceful and proactive.
  • Empathetic – deeply care about customer success.

Basic Requirements

  • Tech-savvy with strong MS Office skills (moderate to advanced Excel).
  • Proficient in Business English (spoken & written).
  • Formal education is not a prerequisite—we value skills, mindset, and drive over degrees.

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