Relationship Manager
5 days ago
Role & responsibilities
- Act as a point of contact for existing clients, addressing their inquiries, concerns, and providing solutions to meet their needs.
- Identify new business opportunities and develop strategies to expand the company's presence within the education sector.
- Collaborate with internal teams to ensure the successful implementation of products and services and provide ongoing support to clients.
- Develop and execute a strategic plan to build and maintain relationships with existing schools.
- Liaison with internal stake holders to improve the usage & complaint resolution.
- Work with Academic & Technical team to resolve customer queries.
- Build opportunities across all product lines in existing schools.
- Create cross-sell & up-sell opportunities with every customer.
- Identifying Think Edge opportunities & conversion from existing schools.
- Visiting all schools once every quarter & all critical schools once every month.
- Addressing all customer requirements on complaints handling, content issues and service gaps within 48 hrs.
- Provide market differentiated services and experience for the existing schools.
Preferred candidate profile
At least 8-13 years of work experience in B2B sales, customer retention, upselling, cross selling, etc. with high degree of Relationship building skills.
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