Elevator Support

1 day ago

Bengaluru Chennai Hyderabad, India ti Steps Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Summary:

We are seeking a detail-oriented and customer-focused Elevator Support Executive to handle service requests, technical queries, and maintenance coordination for elevator and escalator systems. You will act as the primary point of contact between customers and internal service teams, ensuring timely issue resolution, accurate reporting, and high customer satisfaction.

Key Responsibilities:

  • Receive, log, and manage elevator/escalator service requests via phone, email, or ticketing system
  • Diagnose basic faults or service issues and escalate technical problems to field technicians or engineering teams
  • Coordinate with field engineers, service technicians, and contractors for scheduling maintenance, breakdown resolution, and installations
  • Track service requests from initiation to closure and ensure follow-up with customers
  • Maintain accurate records of customer interactions, actions taken, parts used, and resolution times
  • Support preventative maintenance planning and dispatch schedules
  • Handle warranty, AMC (Annual Maintenance Contract), and call-back services efficiently
  • Provide first-level troubleshooting support over the phone when applicable
  • Generate daily, weekly, and monthly service reports for management
  • Ensure all support activities comply with company standards and safety regulations
  • Gather customer feedback to improve service quality and escalate concerns appropriately

Required Skills:

  • Proficient in MS Office and familiar with CRM or ticketing systems (e.g., Salesforce, ServiceNow, SAP)
  • Ability to work under pressure and manage multiple requests simultaneously
  • Good organizational and documentation skills

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