Technical Engineer I – Reporting

Purpose

As a Technical Consultant (TC) working with the implementation team, you will deliver implementation and/or consulting to projects to achieve successful on-time projects with client satisfaction. As an integral part of this team, you will be primarily responsible for developing C#, PL/SQL code, and Telerik reports to support these client projects.

Essential Functions

• Develop custom code using PL/SQL to query and execute functions within the Clinisys Laboratory Solutions (CLS) LIMS platform, typically working from details provided by team members or working directly with the clients.
• Configure reports using Telerik Report Writer to be generated from within the Clinisys Laboratory Solutions (CLS) LIMS platform, typically working from details provided by team members working directly with the clients.
• Perform all alpha testing on the work you develop to ensure it meets all specified requirements and works properly when executed from within the CLS platform.
• Demonstrate completed work either to internal team members or directly to the clients as needed.
• Develop a strong understanding of the CLS functionality and its data model. Provide guidance to internal team members as to how to best accomplish specific project goals within that platform.
• Provide input to process improvements by monitoring both client and departmental feedback.
• Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship.
• Resolve project issues in a timely manner or determine when escalation to senior staff or management is required.
• Collaborate with and mentors other Technical Consultants and Professional Services Consultants to expand own and others depth & breadth of Clinisys product knowledge.
• Effectively organize and prioritize project tasks to ensure timely completion of projects assigned.
• Complete other tasks as assigned.

Skills needed to be successful

• Ability to work independently and effectively manage project priorities from start to finish
• Strong understanding of client/ laboratory workflow concepts relative to software applications with strong knowledge of interfaces
• Strong communication and presentation skills with the ability to present to all levels of the organization
• Strong analytical and problem-solving skills
• Able to provide mentoring and consultation to improve workflow processes and procedures.

Required Experience & Education

Bachelor's degree in Computer Science, Software Engineering, Data Science, Bioinformatics, Healthcare, Chemistry/Biology, Life Sciences/Pharma, Forensics/Toxicology, or related field, or equivalent relevant work experience.

3+ years' experience working with a LIS or LIMS system

3+ years' experience with PL/SQL query writing (Oracle DB Knowledge preferred)

3+ years' experience with C# programing

3+ years' experience developing LIS/LIMS reports using a common report writing tool (i.e. Crystal Reports, SSRS, etc.)

Shift Timings:

• This is a permanent role comprising a five-day week with shifts to cover our core UK hours from Monday to Friday. For India these are UK shifts from 1:30 PM to 9:30 PM IST.

Preferred Experience & Education

• 3+ years' experience developing reports using Telerik report designer
• 3+ years' experience with Horizon LIMS, especially as a LIMS administrator

3-5 years' experience working in a LIMS/LIS implementation environment

3+ years' experience with API/Interfaces (HL7)

Physical Requirements

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer.
• Up to 25% travel may be required.
• Moderate lifting/carrying 15-44 lbs; use of fingers, walking/standing 2-6 hours
• Exposure to hazardous materials or various weather conditions
• Travel to client sites that can pose risk associated with healthcare organization
• May be required to follow customer location health and safety requirements

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.