Senior Backend Engineer

4 days ago

Bengaluru, Karnataka, India AI Employees Inc Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Company Description

AI Employees Inc is a Canada-based startup building the next generation of AI-powered customer support agents for small businesses. Our flagship product is a SaaS platform that provides Voice and Chat AI Agents capable of handling phone calls, appointment bookings, rescheduling, FAQs, and customer interactions in real-time.

We are on a mission to make enterprise-grade AI assistants accessible to every small business owner — from salons and clinics to retail shops and service providers. Our subscription-based model makes deployment as simple as opening a web browser: no technical background required.

As part of our founding team, you will help build a platform designed to scale globally and redefine how small businesses interact with their customers.

Why Join Us?

  • Flexible Remote: Outcome-driven, remote-first culture.
  • Founding Team Role: Direct impact on product direction.
  • Broad Scope: Work across telephony, chat, email, CRM, and social media integrations.

Key Responsibilities:

  • Build and maintain backend services for real-time communications (voice calls, live chat, email pipelines).
  • Implement integrations with Twilio, email APIs, Google/Outlook/Apple calendars, and CRM platforms (Salesforce, HubSpot, Pipedrive, etc.).
  • Develop scalable APIs that connect external services to the AI core (Python/LangChain).
  • Support survey agent and social media integrations for customer feedback and marketing.
  • Collaborate with Full Stack and AI engineers to deliver seamless end-to-end workflows.

Qualifications:

  • 5+ years backend engineering experience preferred).
  • Strong knowledge of real-time systems (WebSockets, streaming APIs).
  • Hands-on experience with Twilio (or equivalent telephony platforms).
  • Familiarity with email, CRM, and calendar APIs.
  • Proven ability to integrate complex third-party services into production SaaS apps.
  • Bonus: experience with survey/call automation or social media APIs.
  • Expert-level Twilio Voice (TwiML, streaming, webhooks).
  • Strong background with event-driven systems.
  • Experience integrating real-time STT/TTS APIs.
  • Deep knowledge of low-latency audio processing.
  • Previous IVR/voice bot experience a strong plus.

Job Type: Full-time

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Flexible schedule
  • Work from home

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