Support Analyst 2

2 weeks ago


Mumbai City District, India ETP International Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Support Analyst (Retail Domain)

About the Role:

Join our Mumbai team as a Support Analyst and leverage your expertise in retail processes and technical troubleshooting. This role demands strong problem-solving skills, clear communication, and the ability to work both independently and collaboratively under pressure.

Key Responsibilities:

  • Support retail operations: Inventory, Sales, Promotions, Omni-channel, E-Commerce, CRM, ERP, POS
  • Troubleshoot software/application issues effectively
  • Create Test Plans and lead User Acceptance Testing (UAT)
  • Communicate seamlessly with clients and teams for alignment
  • Work independently and as part of a team in dynamic scenarios

Technical Skills:

  • Proficient in SQL Server , PL/SQL
  • Experienced in database management and system testing
  • Strong problem-solving & troubleshooting skills
  • Quick to adapt to new technologies

Candidate Profile:

  • 3+ years in IT or Retail support/consulting (Retail/POS/ERP solutions preferred)
  • Excellent English communication and client management
  • Proven ability to perform under pressure

Location: Mumbai Onsite

Why Join Us?

Be part of a fast-growing company shaping retail technology. Advance your career by working with passionate experts and driving impactful solutions.


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