Support Analyst 2
2 weeks ago
Job Title: Support Analyst (Retail Domain)
About the Role:
Join our Mumbai team as a Support Analyst and leverage your expertise in retail processes and technical troubleshooting. This role demands strong problem-solving skills, clear communication, and the ability to work both independently and collaboratively under pressure.
Key Responsibilities:
- Support retail operations: Inventory, Sales, Promotions, Omni-channel, E-Commerce, CRM, ERP, POS
- Troubleshoot software/application issues effectively
- Create Test Plans and lead User Acceptance Testing (UAT)
- Communicate seamlessly with clients and teams for alignment
- Work independently and as part of a team in dynamic scenarios
Technical Skills:
- Proficient in SQL Server , PL/SQL
- Experienced in database management and system testing
- Strong problem-solving & troubleshooting skills
- Quick to adapt to new technologies
Candidate Profile:
- 3+ years in IT or Retail support/consulting (Retail/POS/ERP solutions preferred)
- Excellent English communication and client management
- Proven ability to perform under pressure
Location: Mumbai Onsite
Why Join Us?
Be part of a fast-growing company shaping retail technology. Advance your career by working with passionate experts and driving impactful solutions.
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