Support Analyst 2
5 days ago
Hi All,
Urgently hiring for Application production support for one of our leading Investment Banking client in Mumbai location.
This is for L2 Support only
Location : Mumbai
Experience level : 5 - 7 years
Looking for capital market domain exp only.
Direct Responsibilities
- Candidate must work as level 2/3 and be an escalation point for others in the team to bring technical and product issues to resolve.
- Responsible for monitoring production environment and act proactively to prevent performance issues or application crash.
- Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box.
- Handling ITIL Methodologies like Change, Incident, Problem, and Service Management
- Monitoring night batch and ensuring reports are generated well and transferred to client by adhering the SLA defined.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
Contributing Responsibilities
Analyzing/documenting problems, recommending solutions, & initiating corrective action
- Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
- Coordinate with Infrastructure teams on events of patching & up gradation of servers to ensure the applications are stable & running after the infra work
- Responsible for UAT/PROD deployment & validation,
Technical & Behavioral Competencies
- Hands on knowledge in SQL/Oracle /Unix
- Knowledge in Monitoring tools as ITRS Geneos, Grafana, Prometheus, Nagios
- Having functional knowledge in: Equity Derivatives/ Trade Life Cycle/ Futures and Options.
- Knowledge on ITIL process
If anyone is interested , please share your resumes to
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