Technical Implementation Manager III

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.

About the role 

In this role, you will work on end-to-end complex technical implementation of ZoomInfo products, ensuring alignment with customer goals and delivering high-quality solutions. You'll cater to the enterprise / platinum level customers by resolving complex issues, drawing on sound judgment and technical expertise. 

Shift : 5 PM IST to 2 AM IST / 7 PM IST to 4 AM IST(Adaptable to both shift on rotational basis) 

• Technical Implementation: Complete the technical implementation of ZoomInfo products, providing advanced best practices and ensuring alignment with customer roles and objectives.
• Complex Issue Resolution: Troubleshoot and resolve complex problems where analysis may require reviewing a variety of factors. Exercise sound judgment within defined procedures and practices to determine appropriate action.
• Best Practices Development: Develop and document standard best practices for implementation and client engagement, sharing insights to improve overall service quality.
• Client Interaction: Engage with clients during webinars and Q&A sessions, providing expert insights and solutions to their queries.
• Mentorship: Mentor junior team members (P1 and P2), providing guidance and sharing expertise to foster their professional growth.
• Cross-functional Collaboration: Network with senior internal and external personnel to resolve issues and provide advanced support, leveraging expertise to enhance collaboration.
• Feedback Culture: Actively support a feedback culture, offering and seeking feedback to improve team performance and client satisfaction.
• Documentation: Document complex integration processes and client requirements accurately, ensuring clarity and consistency.
• Handles complex projects and technical challenges that require a high level of expertise and problem-solving skills.
• Responsibilities: Customizes advanced integration solutions and addresses a wide range of client-specific needs.

• Experience: 5-7 years of technical troubleshooting, or customer onboarding in the SaaS industry.
• Expert in any CRM as Admin function
• Demonstrated success working with a wide range of enterprise / Platinum  customers, particularly those with complex go-to-market strategies is mandatory.
• Advanced understanding of ZoomInfo RevOS Platforms and product solutions. Working knowledge of more than 5 platforms/products that integrate with ZoomInfo, with advanced knowledge of 3-5 of these platforms/products (e.g., Salesforce, HubSpot, HTML, Javascript).
• Proven ability to troubleshoot and resolve complex technical issues independently.
• Relevant certifications in CRM and Marketing Automation platforms are highly desirable.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Operates with minimal supervision, receiving broad guidance and direction on goals and outcomes.
• Provides guidance and support to junior team members, helping them develop their skills and knowledge.
• Pushes for cross-team collaboration on projects and escalations, fostering a collaborative environment.
• Effectively resolves conflicts and maintains a positive attitude, providing support and encouragement to the rest of the team.
• Makes strategic decisions that align with client goals and company objectives, balancing short-term needs with long-term vision.

About us: 

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.