Associate III – Product Implementation – Configuration

Role Description
Role Proficiency:

Drive the implementations per plan to ensure quality and on time delivery. Works under minimal supervision from the Implementation Leads.

Outcomes

• Understand and analyse the business and technical requirements and the impact to the product application and system
• Coordinate and manage various implementation plan components
• Develop and modify code; test programs for configuration integration conversion and migrations
• Assist with answering routine customer questions on product implementations; resolving issues
• Provide important client feedback during software planning sessions guiding direction of future product development
• Provide post- implementation support during the transition from implementation to maintenance

Measures Of Outcomes

• Adherence to implementation process and standards
• Adherence to implementation schedule and timelines
• Personal achievement of quarterly/yearly objectives (OKR Assignments)
• Product Implementation within budget and on time
• Zero major incidents (like blocker bugs or data-loss) reported by the client
• Error free hassle free implementation experience for the users
• Compliance to industry domain standards and guidelines
• Number of reused components

Outputs Expected
Product Delivery:

• Clear understanding of client requirement s; conveying requirements to the development team
• Provide support to clear grievances at the initial stages
• Develop reusable components
• Participate in deployment activities like reviewing all deliverables as per the delivery checklist preparing and reviewing deployment document and mock testing all deliverables
• Follow product standards quality assurance norms and guidelines
• Provide input for estimation and impact analysis within area of responsibility. Accurate reporting of time effort and status

Skill Examples

• Product development experience
• A team player with a strong professional work ethic and great collaboration skills. Has a passion for delivering exceptional customer service a talent for quickly learning new things and keeping projects on-track and a burning desire to meet challenges head-on and succeed.
• Ability to identify and resolve obstacles a creative problem solver.
• Solid communication and documentation skills.
• Reliable with good time management skills
• Excellent problem-solving skills
• Experience in product deployment with exceptional skills towards resolution
• Uses Technical Standards Documentation & Templates knowledge to understand and interpret the documents provided. Follows tools and processes that can track compliance to defined technical standards at the product level
• Uses Knowledge Management Tools & Techniques experience to participate in the knowledge management process (such as Product specific KT). Consume and contribute to the knowledge management repository

Knowledge Examples

• Knowledge of Configuration/Build/Deploy processes and tools

• Thorough knowledge of the implementation process

• Has DevOps skills and understanding of CI/CD tools
• Knowledge regarding containerization and deployments
• Familiarity with Cloud providers (AWS Azure Google etc.) and their tool sets
• Understanding of Technology systems
• Defect Management: Demonstrates operational experience in defect management process and tools
• Software Development Process Tools & Techniques: Demonstrates working knowledge of SDLC process (e.g. Waterfall Agile XP) programming principles and best practices (refactoring code code package etc.)
• Configuration Management: Demonstrates functional knowledge of configuration items configuration management tools and processes
• Strong record of academic achievements with a clear demonstration of leadership in work academic and/or extracurricular settings.

Additional Comments
Excellent knowledge on Healthcare domain

• Good communication skills
• Experience of working in agile development environment
• Experience background in HealthRules Payor (Or any platform based Healthcare product) will be preferred
• Assist in planning and running configuration agile sprints with the team
• Design and configure Core Admin systems for processing Claims and Clinical Operations
• Conduct reviews to ensure compliance to Configuration best practices and Coding standards
• Provide guidance to the Configuration team
• Supervises the work of Configuration Analysts in the project
• Schedule and track Configuration activities in the project
• Provides status updates to the Project Manager and identify & report issues and risks
• Help the onshore team in preparing the contents for Sprint demo
• Responsible for promotion of configuration through all environments with the help of Team members
• Maintenance of the configuration gold environment and ensuring timely backups
• Handle cross functional coordination with Integration, Conversion and Testing teams representing Configuration activities
• Attend daily stand-up meetings and provide status of the work to the supervisorsParticipate in Program Office all hands meetings to represent Configuration track
• Design and configure Core Admin systems for CAPS
• Unit test the configurations
• Provide support and assistance to queries raised by Testing services (SIT/UAT) and resolve issues reported
• Help in promotion of configuration files through all environments
• Manages the configuration documentations
• Attend daily stand-up meetings and provide status of the work to the supervisors
• Works under the guidance of the Configuration Lead
• Healthcare knowledge

Skills
Configuration,Healthcare,Payors