
Hiring For Freshers-Technical support-Movate@6th Sep
14 hours ago
Job Description for Help-desk Support Engineer
This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.
You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -
- Provide world class remote assistance to users via Chat, Phone and eMail
- Assists users by remote troubleshooting and resolving technical and service issues.
- Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues.
Principle duties and responsibilities | Job Description :
Provides comprehensive remote support across major operating systems -
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follow documented procedures for issues presented and escalate further if need be.
Has the ability to trouble shoot by -
Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
- Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
- Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
Assist in setting up, configuring, and installing new software and hardware.
Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
- Communicate effectively with non-technical users to explain solutions in an understandable manner.
- Collaborate with cross-functional teams to escalate and resolve incidents.
- Support & Execute the deployment and integration of new SOPs and change in systems.
Must Have Skills :
- Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
- 0- 3 years of IT related Customer Service experience
- Excellent communication skills, should be able to hold a conversation
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to deal professionally as well as ability to learn new products and technologies
- Good customer service skills, multitasking and documentation skills
- Ability to adjust quickly to the changing priorities and implement the same per business requirements
Knowledge, Skills and Abilities :
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Good Analytical & Cognitive skills
What We Offer:
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Access to cutting-edge technologies and tools.
Wishing you all the best
Regards,
Prathyusha Akurathi
HR.
-
Walkin on 6th Sept: Technical support engineer
3 weeks ago
Hyderabad, Telangana, India Movate Full timeWe're Hiring at Movate (Formerly CSS Corp Pvt Ltd) - walkin Drive on 30th AugWe are looking for enthusiastic Tech Support / Help Desk Engineers / Freshers to join our team in Hyderabad. Open PositionsEngineer: 1–5 years experience | 50 openings | CTC: 3 – 4.5 LPAFresher: Same JD as below | 100 openings | CTC: 2.8 LPA Walk-in Drive Details Date: 6th Sept...
-
Walkin on 6th Sept
2 weeks ago
Hyderabad, Telangana, India Movate Full timeWe're Hiring at Movate (Formerly CSS Corp Pvt Ltd) - walkin Drive on 30th AugWe are looking for enthusiastic Tech Support / Help Desk Engineers / Freshers to join our team in Hyderabad .Open PositionsEngineer : 1–5 years experience | 50 openings | CTC: 3 – 4.5 LPAFresher : Same JD as below | 100 openings | CTC: 2.8 LPAWalk-in Drive DetailsDate:...
-
Walkin on 6th Sept
3 weeks ago
Hyderabad, Telangana, India Movate Full timeWe're Hiring at Movate (Formerly CSS Corp Pvt Ltd) - walkin Drive on 30th Aug We are looking for enthusiastic Tech Support / Help Desk Engineers / Freshers to join our team in Hyderabad . Open Positions Engineer : 1–5 years experience | 50 openings | CTC: 3 – 4.5 LPA Fresher : Same JD as below | 100 openings | CTC: 2.8 LPA Walk-in Drive...
-
Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDear Candidate, Greetings from Movate TechnologiesWe are hiring for Technical Support Engineers for Hyderabad location.Role- Technical Support EngineersExp- FresherShift- 24/7,,WFOLocation HyderabadRole & responsibilitiesProvide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and...
-
Walkin On 30th Aug
3 weeks ago
Hyderabad, Telangana, India Movate Full timeWe're Hiring at Movate (Formerly CSS Corp Pvt Ltd) - walkin Drive on 30th Aug We are looking for enthusiastic Tech Support / Help Desk Engineers / Freshers to join our team in Hyderabad.Open Positions Engineer: 1–5 years experience | 50 openings | CTC: 3 – 4.5 LPAFresher: Same JD as below | 100 openings | CTC: 2.8 LPA Walk-in Drive Details Date: 30th...
-
Walk in Drive-Freshers-Technical support
5 days ago
Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRJob Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.You will be employed...
-
Hyderabad, Telangana, India Movate Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description for Help-desk Support EngineerThis role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.You will be employed...
-
_ Hyderabad _ Technical Support
8 hours ago
Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & responsibilitiesJob Description for Help-desk Support TraineeYou will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service...
-
Hyderabad, Telangana, India Movate Technologies Full time ₹ 3,00,000 - ₹ 4,50,000 per yearDear Candidate,Job Description for Help-desk Support TraineeYou will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to -Provide world class remote assistance to users via Chat, Phone and eMailAssists users by remote troubleshooting and resolving technical and service issues.Performs tasks...
-
Hyderabad, Telangana, India Movate Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers.You will be employed...