Network Support Engineer

2 days ago


Pune, Maharashtra, India Systems Plus Full time ₹ 15,00,000 - ₹ 45,00,000 per year

Location: Pune

Employment Type: full-time

Job Details

Network Support Engineer – Level 2

  • 3–6 years of experience providing L2 remote network support within enterprise or managed service environments.
  • Act as the technical escalation point for L1 engineers, providing in-depth troubleshooting and configuration assistance.
  • Handle complex network incidents, problems, and service requests, ensuring resolution within SLA.
  • Perform configuration and maintenance of firewalls, switches, routers, and VPNs across multi-client setups.
  • Manage VPN tunnels, VLANs, NAT, and routing protocols (OSPF, BGP, EIGRP) for global network environments.
  • Conduct root cause analysis (RCA) for recurring or high-impact incidents and contribute to problem management activities.
  • Participate in change management, validating pre- and post-implementation network performance and rollback readiness.
  • Monitor and analyze network health, performance, and security through NMS tools such as SolarWinds, PRTG, ManageEngine, or Zabbix.
  • Implement configuration changes and updates while maintaining compliance with security and governance standards.
  • Work closely with ISPs and internal IT teams for link provisioning, performance issues, and escalations.
  • Maintain detailed network diagrams, configuration baselines, and SOP documentation.
  • Collaborate with client stakeholders and service delivery teams to ensure stable operations in a shared-service environment.
  • Mentor L1 engineers on incident handling, network basics, and configuration best practices.
  • Strong hands-on knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and switching/routing concepts.
  • Proficiency in enterprise firewall management (Cisco ASA, Fortinet, Palo Alto, Sophos, etc.).
  • Familiar with SD-WAN, Wireless Controllers, and Cloud Networking (Azure/AWS) technologies.
  • Working knowledge of ITIL processes — Incident, Problem, Change, and Configuration Management.
  • Scripting/automation exposure (PowerShell, Python, or CLI-based automation) preferred.
  • Excellent communication, documentation, and client-coordination skills for multi-account operations.
  • Strong sense of ownership, accountability, and service excellence under pressure.
  • Flexible to work in rotational or 24x7 shifts supporting global clients.
  • Process-oriented mindset with the ability to standardize configurations and improve operational efficiency.


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