Team Leader
2 days ago
We are looking for a skilled Team Leader to join our team at Radisson Blu Hotel, responsible for leading the reservation team and ensuring exceptional customer service. The ideal candidate will have 3-5 years of experience in a similar role.
Roles and Responsibility
- Manage and supervise the reservation team to achieve high levels of customer satisfaction.
- Develop and implement strategies to improve team performance and efficiency.
- Coordinate with other departments to ensure seamless operations and excellent customer experiences.
- Analyze customer feedback and implement changes to enhance overall customer satisfaction.
- Train and mentor team members to improve their skills and knowledge.
- Monitor and control expenses to ensure cost-effectiveness and budget adherence.
Job Requirements
- Proven experience as a Team Leader or similar role in the hospitality industry.
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills to resolve complex issues.
- Experience with hotel management systems and software is an advantage.
*Note - Job has been sourced from social media platforms/other public websites.
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