Sr Manager, Application Support

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Job Title

Sr Manager, Application Support

• Production Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Roles:
- Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
- Involve in various change deployments for application enhancements/to fix issues reported by downstream or end users.
- Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
- Recommends strategies for process and monitoring improvement.
- Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.
- Candidate requirements
- 15+ years total engineering, production support and administration or similar experience.
- Solid experience as application production support Engineer and Team management in a 24x7 uptime environment, including automation experience with configuration management tools.
- Extensive experience administration multiple technologies but not limited to Pivotal cloud Foundry (PCF), AWS,Azure,Openshift, WebSphere Products, Apache, JBoss/Wildfly, Tomcat, IBM Http server, WebLogic
- Hands on scripting experience using ansible,shell, python scripting languages to automate software builds, config management.
- Strong working knowledge of SQL, DB2 and Oracle databases.
- Knowledge on Mongo DB /Yugabyte additional preference
- Knowledge on Monitoring tools Dynatrace ,Splunk
- Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).
- Experience with Java development (Java/Struts, Spring Framework, JS Technologies and etc.).
- Strong Knowledge of Cloud Technology concepts, topologies and service models (PaaS, AWS).
- Containerization Docker/Kubernetes
- Experience with implementing micro services architecture and build/deploy automated, scalable and maintainable infrastructure.
- Experienced in runtime, build and deployment technologies and state-of-the-art project tools: CI/CD, GIT, Maven, Eclipse, JIRA and Confluence.
- Ability to analyze the load test results and recommend the appropriate tuning measurements.
- Strong understanding of different operating systems like RedHat Linux, windows, AIX, SUSE Linux.
- Strong knowledge in reading Java dumps, system cores and TCP dumps to troubleshoot issues.
- Bachelor's degree or technical degree or equivalent work experience

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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