Operations Associate– E-Commerce

Operations Associate – E-Commerce
About the Company

DIRTS
(under
Apex Advertisers
) is a fast-growing
D2C e-commerce brand
focused on wellness and everyday comfort products.

We sell through our
own website and major marketplaces
like Amazon and Flipkart, offering products such as Foot Alignment Socks, Barefoot Socks, TENS Massagers, Winter Socks, Gloves and more.

We're in a phase of strong growth and are now looking for an
Operations Associate
who can bring structure, speed and reliability to our backend operations.

About the Role

We are looking for an experienced
Operations Associate – E-Commerce
to own and streamline our end-to-end operations.

You will be responsible for:

• Managing
  courier & shipping partners
• Overseeing
  warehouse, inventory & dispatch
• Leading
  telecalling and packing teams
• Building
  SOPs, MIS reports, and practical forecasting systems

This role is ideal for someone who is
hands-on, data-driven, and process-obsessed
, with the ability to turn chaos into
clean, repeatable systems
.

Key Responsibilities1. Courier & Shipping Partner Management

• Act as the primary point of contact for all
  courier/shipping partners
  .
• Resolve operational issues such as
  delays, disputes, lost shipments, or RTO spikes
  .

• Coordinate and negotiate with partners to improve
  TAT, success rate, and cost efficiency
  .

• Warehouse, Inventory & Order Management

• Oversee
  day-to-day warehouse operations
  , including order processing, picking, packing, and dispatch.

• Implement and monitor
  SOPs
  to optimise
  time, accuracy, and manpower
  .
• Ensure proper
  stock management
  , GRN, binning, and regular stock audits.

• Work actively to reduce
  RTO (Return to Origin)
  and delivery failure rates.

• Inventory Planning & Forecasting (Practical, Sheet-Based)

• Maintain
  simple, data-backed forecasting sheets
  based on:

• Past 30/60/90 days' dispatch data
• Seasonality and trends
• Upcoming campaigns, sale events, and marketing pushes
• Flag
  low-stock and fast-moving SKUs
  in advance to avoid stock-outs.
• Coordinate with
  procurement/production
  to ensure
  30–60 days of healthy inventory
  for key products.

• Help prevent both
  stock-outs and overstocking
  using practical, Excel/Sheets-based forecasting models.

• Team Leadership

• Lead and manage a team of
  telecallers and packing staff
  .

• Allocate workload and define
  productivity benchmarks
  and daily targets.
• Conduct regular
  training, performance reviews, and feedback sessions
  .

• Build a culture of
  ownership, discipline, and continuous improvement
  .

• Reporting, Analytics & MIS

• Create and maintain
  daily/weekly/monthly MIS reports
  for:

• Orders processed, shipped, delivered
• TAT (Turnaround Time)
• Courier performance, RTO %, exceptions
• Inventory status and forecast vs. actuals
• Use
  advanced Excel/Google Sheets
  to:
• Build and manage dashboards
• Work with formulas like
  VLOOKUP/XLOOKUP, INDEX-MATCH, SUMIFS, Pivot Tables, filters, charts
  , etc.

• Convert raw data into
  clear insights and action points
  for management.

• Process Improvement

• Identify gaps in
  current workflows, handoffs, and communication
  across operations.

• Standardise and document processes for
  scale, consistency, and lower error rates
  .
• Continuously look for ways to
  reduce manual work, delays, and operational friction
  through better SOPs and tools.

Key Requirements

• Experience:
• 3+ years
  in
  e-commerce operations
  , with proven experience in:
• Warehouse operations
• Courier/logistics coordination

• Team handling (telecalling + packing)

• Skills:

• Strong understanding of
  courier/logistics processes
  and SLAs.
• Advanced Excel/Google Sheets
  skills (Pivot Tables, VLOOKUP/XLOOKUP, INDEX-MATCH, SUMIFS, basic dashboards, etc.).
• Experience with
  inventory planning and practical forecasting
  .

• Ability to
  create, document, and implement SOPs
  for people, time and workflow management.

• Leadership & Mindset:

• Prior experience leading
  ground-level operations teams
  .
• Problem-solver
  , detail-oriented and process-driven.
• Comfortable working in a
  fast-paced, high-volume e-commerce environment
  .

What We Offer

• A fast-growing
  e-commerce environment
  with
  direct ownership
  of operations.
• Opportunity to work closely with
  management/founders
  and influence strategic decisions.
• Freedom to
  build, refine and improve systems
  , not just follow existing ones.