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Sr. Manager
2 weeks ago
Purpose
Responsible for driving the growth of the franchise network and overseeing the successful operations of existing franchises by driving operational excellence and performance of franchisees and supporting franchisees in achieving their business goals and ensuring adherence to PH standards.
Key Responsibilities
New Franchise Development
Develop and implement a comprehensive strategy for franchise expansion
Identify potential markets and territories for new franchise locations
Conduct market research and analysis to assess the viability of new locations
Franchisee Recruitment
Identify and recruit qualified franchise candidates who align with the brand's values and goals
Conduct initial meetings and presentations to prospective franchisees
Evaluate potential franchisees financial and operational capabilities Franchise Onboarding
Negotiate and finalize franchise agreements, ensuring compliance with legal and regulatory requirements
Oversee the onboarding process for new franchisees, ensuring they receive all necessary information and support
Develop and deliver training programs for new franchisees, covering company policies, operational procedures, and brand standards
Assist new franchisees in site selection, lease negotiations, and outlet setup
Key Performance Indicators (KPI)
Number of new markets or territories identified and evaluated
Number of qualified franchises recruited and onboarded
Conversion rate from initial contact to signed agreement
Number of franchise agreements negotiated and finalized
Percentage of franchisees compliant with legal, brand and company standards
Number of compliance issues or disputes resolved
Number of operational audits conducted, and issues resolved
Frequency and quality of site visits and assessments
Franchisee satisfaction ratings and feedback
Performance metrics of franchisees (e.g., sales growth, customer satisfaction)
Number of support requests and resolution times
Financial health of franchisees (e.g., profitability, revenue growth)
Accuracy of financial forecasts and budgets
Percentage of franchisees meeting financial performance targets
Job Specifications (Profile, Knowledge & Skills)
Post Graduate in Business Administration, Marketing, Hospitality Management with around 10-15 years of experience
Experience in handling food retail, restaurant, bakery chain business will be preferred
Proven experience in franchise development in the food retail, bakery or restaurant industry
Strong understanding of franchise business models, operations, and legal requirements
Must possess excellent planning, organizing skills and time management skills
Must have excellent communication, negotiation and interpersonal skills
Strong analytical and problem-solving abilities
Highly energetic and self-driven
Willing to travel frequently to meet with prospective franchisees and existing franchisees
