Sr Analyst I Infrastructure Services

Job Description:

Capability-Network Engineer

Job Level-SPE

Job Profile

Educational Qualification : Degree in Computer Science or equivalent

Skills – TechnologyLAN/WAN, IPAM, Load Balancer, Packet Analyzer

Certifications-AIS/ASE/MASE/CCIE /PCNSE/ CCSA

Experience level-5 to 6+  years relevant experience

Job Description

• Minimum of years' experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.
• Knowledge troubleshooting Checkpoint (R80, R77 Gaia, R75, R70, R65, Provider-1, VSX, SPLAT, Cluster XL, Smart Center Server)
• Knowledge in Palo Alto (Pa-500, PA-3k,PA-5k, PA-7k, VSYS and Panorama)
• Experience with IPSEC, VPN, and SSL
• Perform firewall rule audit and optimization using Tufin, Firemon and Algosec.
• Upgrading the code from Pan OS 7.1.X to 8.0.X. Experience working on Panorama M100. Migration from Cisco ASA to PA firewalls.
• Palo Alto design and installation (Application filtering, Threat Prevention, Data Filtering).
• Configuration and troubleshooting of Site to Site as well as Remote Access VPN on Cisco ASA and Check Point firewalls.
• Should have knowledge on Fortinet firewall.
• Maintain the Palo Alto Networks solution uptime/availability and provide guidance on architecture changes, upgrades, fixes etc.
• Palo Alto Networks XML API integration experience
• Knowledge in Installing a Security Gateway, VSX Gateway
• Knowledge  in email security, and web protocols
• Plan Proactive maintenance windows for DR tests, execute corrective action as needed for high business uptime
•  Extensive knowledge of different security threats and virus detection systems
•  Strong understanding of core Internet protocols and applications. 
• Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers.
• Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers.
• Extensive hands on experience with BIG-IP 5000 and 2000 series.
• Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox.
• Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multi Processing).
• Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from to
• Extensively worked on virtual F5 LTM module on VMware for application testing.
• Configured VCMP Host and created VCMP guests for Exchange and ACE migrations.
• Created a high availability feature between the VCMP guests for different VCMP hosts.
• Extensive knowledge in configuration via CLI (TMSH and advance shell).
• Good knowledge on basic iRules scripting and debugging.
• Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP
• Implementation of major application services with the iApps templates.
• Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check.
• Extensive knowledge and experience with hosting SSL certificates on F5 platforms.
• Experience in managing the load balancers in a high-availability infrastructure.
• Solid understanding and experience in managing Data center LAN
• Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
• Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer
• Management of onsite vendors - During implementation activity and day after support.
• Escalation point for network implementation issues  - Telco, Cabling, and Managed Service Vendor
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
• Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
• Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs.  Identify differences between end-to-end and local VLANs.  Establish guidelines for creating and deleting a VLAN in global mode.
• Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.
• ITIL V3 Foundation Certification is desired

Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues   
• Provides timely updates to customers/team members
• Understands the criticality of cases and meets initial response time as defined in SLA.
• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action
• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.
• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.
• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.
• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis
• Responsible for keeping the project SharePoint portal/file share up-to-date
• Documents the problem/resolution to allow for future reference in Knowledge Database
• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.
• Participate in regular delivery audits
• Document and maintain the standard operation procedures for the project.

Finance

• Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.
• Achieve in technical competency through continues improvement and automation for reduction in man efforts.

People

• Co-operates and works well with others in the pursuit of team/project goals and effective inter-personal behavior.
• Responsible for maintaining high employee satisfaction and employee morale
• Effective Verbal and Written communication

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