Telecaller

5 days ago

Chandigarh, Chandigarh, India Hunting cherry Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Company Overview

Hunting Cherry is a premier partner in manpower services, strategic consulting, and comprehensive HR solutions. Known for reliability and innovation, it empowers organizations globally, optimizing people management. Headquartered in Chandigarh, its small but dynamic team focuses on staffing and recruiting, aiming to enhance workplace productivity and growth. Learn more at Hunting Cherry.

Job Overview

Hunting Cherry seeks a full-time Junior Telecaller based in Chandigarh or Mohali. This role requires a minimum of 1 year of relevant experience. The ideal candidate will engage in strategic communications, contributing to the company's staffing and recruiting efforts through telephonic outreach and client relations, playing a crucial role in client acquisition and engagement initiatives.

Qualifications and Skills

  • Proficiency in CRM software (Mandatory skill) is required to manage and analyze customer interactions effectively.
  • Solid understanding of cold calling techniques (Mandatory skill) to engage potential clients and expand the customer base.
  • Exceptional active listening skills (Mandatory skill) to understand customer needs and respond appropriately.
  • Experience with telephony systems to manage and handle large volumes of calls efficiently and professionally.
  • Ability in customer relationship building to foster strong, long-term client relationships.
  • Lead generation experience, essential for identifying potential business opportunities and expanding the client roster.
  • Proficient in objection handling, crucial for addressing and overcoming client hesitations or concerns.
  • Excellent verbal communication skills necessary for clear and persuasive communication over the phone.

Roles and Responsibilities

  • Conduct outbound calls to potential clients to introduce and promote company services.
  • Manage client relationships by maintaining consistent and clear communication via phone and email.
  • Identify sales opportunities and generate qualified leads for the sales team to follow up.
  • Document and update CRM with client interactions and pipeline details accurately.
  • Handle and resolve customer queries and objections, escalating issues as needed.
  • Achieve set targets for contact volume, conversion rates, and customer satisfaction.
  • Participate in training sessions to enhance knowledge of products and improve communication skills.
  • Collaborate with team members to optimize call strategies and improve outcomes.

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