Student Support Executive

3 days ago

Pune, Maharashtra, India IFAS Edutech Pvt. Ltd. Full time ₹ 1,50,000 - ₹ 2,00,000 per year

JOB DESCRIPTION:

Profile: Student Support Executive

Location: 2nd Floor, Shivranjan Tower, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra 411008

Job Type: Full-Time

Department: Student Support/ Service Team

Industry: Edutech

ABOUT COMPANY:

Company Name: IFAS Edutech

IFAS Edutech is a leading educational technology company committed to enhancing the learning experience through innovative solutions. We deliver high-quality educational content and services to students and educators, revolutionizing the way education is accessed and consumed.

We are basically an e-learning platform where we provide courses for students, aspirants and professionals for cracking exams like IIT-JAM, GATE, NEET, MPSC, UGC- NET, CSIR-NET, etc.,

The company was founded by Dr.Kailash Choudhary and Radheshyam Choudhary and was established in the year 2002.

We have 4 branches in India - Kolkata, Pune (Someshwarwadi),Jodhpur, and Hyderabad.

Website:

KEY RESPONSIBILITIES:

What you'll do

IFAS Edutech Pvt. Ltd. is looking for Student Support Executive to join our dynamic team and embark on a rewarding career journey.

  • IVR Calling:
  • Handle inbound and outbound IVR-based calls to assist students with inquiries and concerns.
  • Provide prompt and accurate resolutions to student queries.
  • App Ratings Calling:
  • Reach out to students and gather feedback on their app usage experience.
  • Encourage satisfied students to provide positive ratings and reviews on app platforms.
  • New Admission Follow-Ups:
  • Contact prospective students to guide them through the admission process. o Provide detailed information about courses, fees, and policies, ensuring timely followups.
  • Portal Technical Issues Feedback Calling:
  • Communicate with students facing technical difficulties on the portal. o Gather detailed feedback and escalate issues to the technical support team for resolution.
  • Reference Generation Calling:
  • Engage with students to identify potential referrals for admissions.
  • Highlight referral benefits and ensure the collection of accurate information.
  • Installment Recovery Calling:
  • Follow up with students regarding pending fee installments. o Provide clarity on payment plans and deadlines, and ensure timely recovery of dues.

Required Skills and Qualifications:

  • Education: Bachelor's degree in any discipline (preferred MBA,BCA,BSC,BE,BTECH etc;).
  • Experience: Prior experience in customer service, telecalling, or student support roles is an advantage.
  • Communication Skills: Excellent verbal and written communication in
  • Technical Proficiency: Familiarity with CRM tools, IVR systems, and student support portals is a plus.
  • Problem-Solving: Ability to handle queries efficiently and provide effective solutions.
  • Interpersonal Skills: Strong relationship-building skills with a student-centric approach.

Benefits:

  • Provident Fund
  • Competitive Package
  • Growth centric culture

Schedule: Day shift (10-7 pm)

Language: English (Preferred)

Work Location: In person

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹17,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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