Student Support Executive

1 day ago

Pune, Maharashtra, India IFAS Edutech Full time

Profile:
Student Support Executive

Location:
2nd Floor, Shivranjan Tower, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra 411008

Job Type:
Full-Time

Department:
Student Support/ Service Team

Industry:
Edutech

ABOUT COMPANY:
Company Name: IFAS Edutech IFAS Edutech is a leading educational technology company committed to enhancing the learning experience through innovative solutions. We deliver high-quality educational content and services to students and educators, revolutionizing the way education is accessed and consumed. We are basically an e-learning platform where we provide courses for students, aspirants and professionals for cracking exams like IIT-JAM, GATE, NEET, MPSC, UGC- NET, CSIR-NET, etc.

Website:

Responsibilities

  1. IVR Calling: o Handle inbound and outbound IVR-based calls to assist students with inquiries and concerns. o Provide prompt and accurate resolutions to student queries.

  2. App Ratings Calling: o Reach out to students and gather feedback on their app usage experience. o Encourage satisfied students to provide positive ratings and reviews on app platforms.

  3. New Admission Follow-Ups: o Contact prospective students to guide them through the admission process. o Provide detailed information about courses, fees, and policies, ensuring timely followups.

  4. Portal Technical Issues Feedback Calling: o Communicate with students facing technical difficulties on the portal. o Gather detailed feedback and escalate issues to the technical support team for resolution.

  5. Reference Generation Calling: o Engage with students to identify potential referrals for admissions. o Highlight referral benefits and ensure the collection of accurate information.

  6. Installment Recovery Calling: o Follow up with students regarding pending fee installments. o Provide clarity on payment plans and deadlines, and ensure timely recovery of dues

Qualifications


• Education: Bachelor's degree in any discipline (preferred MBA,BCA,BSC,BE,BTECH etc;).


• Experience: Prior experience in customer service, telecalling, or student support roles is an advantage.


• Communication Skills: Excellent verbal and written communication in


• Technical Proficiency: Familiarity with CRM tools, IVR systems, and student support portals is a plus.


• Problem-Solving: Ability to handle queries efficiently and provide effective solutions.


• Interpersonal Skills: Strong relationship-building skills with a student-centric approach.

Interested candidates can share their resume on

(If this is not for you, kindly share with the one who is looking)

  • Executive – International Relations

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra FLAME University Full time

    Executive – International Office (Student Mobility Specialist)Location: FLAME University, PuneReports to: Director, International OfficeRole SummaryResponsible for managing all incoming and outgoing student mobility processes for international students, ensuring smooth logistics, regulatory compliance, accurate documentation, and positive student...

  • Executive – International Office

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra FLAME University Full time

    Executive – International Office (Student Mobility Specialist) Location: FLAME University, Pune Reports to: Director, International OfficeRole SummaryResponsible for managing all incoming and outgoing student mobility processes for international students, ensuring smooth logistics, regulatory compliance, accurate documentation, and positive student...

  • Telecaller / Student Counselor

    3 days ago

    Pune, Maharashtra, India Castallio Full time

    Company DescriptionCastallio is dedicated to transforming the Architecture, Engineering, and Construction (AEC) industry by integrating technology and unlocking human potential. We focus on fostering skills that push the boundaries of design and innovation for a more digitized future. From designing lunar homes in the metaverse to creating gravity-defying...

  • Student System Technical Analyst

    1 week ago

    Pune, Maharashtra, India VE3 Full time

    To work within the SITS Operations team and to support, assure and manage technical aspects of the Student Information System (SITS) including upgrades, monthly software updates and ongoing configuration to ensure system stability & resilience in line with the business needs. In addition, the SITS Operations team are responsible for the monitoring and...

  • Student Campus Ambassador

    2 days ago

    Pune, Maharashtra, India Rebert Technologies Pvt Full time

    Student Campus Ambassador Program Rebert Technologies Pvt. Ltd.Location: On-campusOpen to: College & university students from any background/ General Secretaries PreferredType: Internship / Volunteer Program with CertificateAbout Rebert Technologies Pvt. Ltd.Rebert Technologies Pvt. Ltd. is a software solutions and consulting company now launching its EdTech...

  • Student Campus Ambassador

    5 days ago

    Pune, Maharashtra, India Rebert Technologies Pvt Full time

    Student Campus Ambassador Program Rebert Technologies Pvt. Ltd.Location: On-campusOpen to: College & university students from any background/ General Secretaries PreferredType: Internship / Volunteer Program with CertificateAbout Rebert Technologies Pvt. Ltd.Rebert Technologies Pvt. Ltd. is a software solutions and consulting company now launching its EdTech...

  • Student Access Officer

    3 days ago

    Pune, Maharashtra, India Shikshadarpana Full time

    Support outreach activities to share information about academic programs.Engage with prospective students through approved outreach channels.Assist in organizing admission-related events and sessions.Collect and manage student inquiry information.Maintain outreach activity records and reports.Coordinate with admissions teams for follow-up support.Job Types:...

  • Student Volunteer

    2 weeks ago

    Pune, Maharashtra, India Nootie by The Pet Point Full time

    Company DescriptionThe Pet Point, located in Punjabi Bagh and Rajouri Garden, New Delhi, is a leading pet retailer with over 17 years of service to pet parents. Renowned for its world-class grooming salon, in-store pet pharmacy, and accessible veterinarian care, it aims to provide convenient and affordable services to enhance the lives of both pets and their...

  • Sales And Customer Support Executive

    2 hours ago

    Pune, Maharashtra, India Aaalay Full time

    Company DescriptionAaalay is a student housing and co-living company dedicated to creating thoughtfully designed and expertly managed living spaces. Our mission is to foster innovation, collaboration, and community by providing environments where individuals can connect and thrive. We strive to elevate the living experience, ensuring both comfort and a sense...

  • Student Counsellor-UK/Australia

    2 weeks ago

    Pune, Maharashtra, India, Maharashtra aecc india Full time

    Positions- Consultant/Senior ConsultantDestinations Preferred:- UK/AustraliaJob Overview:We are looking for a Consultant and Senior Consultant to help our students in the easy or hassle-free application or paperwork processing for their education seeking placement in international institutions. You will also be responsible for mentoring, providing training...