MICE Operations

3 days ago

Delhi, Delhi, India Essence of Nature Resort & Spa Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: MICE Operations Manager

Location:
111, Antriksh Bhawan, Connaught Place (CP), Delhi

Nearest Metro:
Barakhamba Road, Gate No. 6

Department:
MICE (Meetings, Incentives, Conferences, and Exhibitions)

Reports To:
Senior Management / Director - MICE

Job Overview:

We are seeking an experienced
MICE Operations Manager
with a minimum of
5 years of experience
in handling
corporate events, conferences, incentives, and exhibitions
. The ideal candidate should have strong expertise in
local DMCs (Destination Management Companies), hotel contracting, itinerary planning, costing, and quotations for both domestic and international destinations
. The candidate must also be comfortable with frequent travel for on-ground event execution.

Key Responsibilities:

MICE Operations & Event Planning

  • Plan, coordinate, and execute
    corporate events, team-building activities, off-sites, conferences, and incentive trips
    .
  • Develop and manage
    end-to-end event logistics
    , including venue selection, accommodation, transportation, F&B, and technical setup.
  • Source and coordinate with
    local DMCs
    to create seamless travel and event experiences.
  • Handle
    hotel contracting
    to negotiate the best rates, terms, and conditions.
  • Design and develop
    detailed itineraries, costing, and quotations
    for corporate clients for both domestic and international destinations.
  • Ensure smooth execution of events by overseeing all logistical and operational aspects.

Client & Stakeholder Management

  • Work closely with corporate clients to understand their event objectives and provide customized MICE solutions.
  • Act as the
    single point of contact
    for clients, ensuring excellent customer service and seamless execution.
  • Build and maintain strong relationships with corporate clients, travel agencies, and vendors.
  • Provide on-site support during events to ensure flawless execution.

Sales & Business Development Support

  • Assist the sales team in
    pitching and presenting
    MICE proposals to corporate clients.
  • Identify opportunities to
    expand MICE business and attract new clients
    .
  • Keep up with market trends, competitor activities, and destination updates.

Team Coordination & Reporting

  • Coordinate with internal teams (marketing, sales, and operations) to align MICE strategies with company goals.
  • Prepare
    post-event reports, client feedback analysis, and recommendations for improvements
    .
  • Ensure all events comply with legal, safety, and company standards.

Requirements & Qualifications:

  • Minimum 5 years of experience
    in MICE operations, corporate event management, or travel & tourism.
  • Strong understanding of
    local DMCs, hotel contracting, itinerary planning, costing, and quotations for domestic and international MICE events
    .
  • Excellent
    communication and client-handling skills
    with a customer-first approach.
  • Ability to work under pressure and manage
    multiple events simultaneously
    .
  • Strong knowledge of
    venues, hotels, resorts, and corporate travel arrangements
    .
  • Comfortable with frequent travel
    for on-site event coordination.
  • Proficiency in
    MS Office, CRM tools, and event management software
    is a plus.

What We Offer:

  • Opportunity to work with a
    renowned MICE and hospitality brand
    .
  • Competitive salary and performance-based incentives.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Travel perks and industry networking opportunities.

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