Senior FLM L2

3 days ago

Noida, Uttar Pradesh, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description

Job Title: Senior FLM L2

Req Id: 105169

City: Noida

State/Province: Uttar Pradesh

Posting Start Date: 10/22/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Do:

  • Management of daily activities of a team

  • Experience in Data Analyst experience

  • Ensures achievement of all system, team and individual Customer Service goals and standards

  • Manages Key performance indicators

  • Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

  • Responsible for administrative aspects including reporting

  • Superior communication (oral, written), presentation, and interpersonal skills

  • Demonstrated ability to develop and implement process enhancements including technology and performance

  • Ability to plan, prioritize, organize and communicate with client

  • Proficiency in , Work-force management applications, Quality tools and technologies,

  • Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.


  • •Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors

  • To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads

  • Coordinate with delivery managers and the L&D POC to plan sessions

  • Drive completion by following with respective leads and managers

͏
͏
͏
͏

Mandatory Skills: Health and Welfare (HW) .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Senior Support Engineer – L2

    2 days ago

    Noida, Uttar Pradesh, India Source-Right Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position: Senior Support Engineer – L2 (CE58SF RM 3653)Job DescriptionManaged Services L2 Support Engineer/Senior Engineer for IoT projectsin the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible forsupporting managed services & application/product support for IoT projects.Duties & Responsibilities Investigate the...

  • L2 Support- AWS

    4 days ago

    Noida, Uttar Pradesh, India Pentair Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Title: Support Engineer/Senior Support Engineer L2Reports to (Title): Manager – Managed ServicesLocation: NoidaPosition Summary:Pentair is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed...

  • Senior Support Engineer – L2

    3 days ago

    Noida, Uttar Pradesh, India Source-Right Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position: Senior Support Engineer – L2 (CE58SF RM 3653)Job Description:Managed Services L2 Support Engineer/Senior Engineer for IoT projectsin the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible forsupporting managed services & application/product support for IoT projects.Duties & Responsibilities: Investigate...

  • Specialist- L2 Support(AWS + IOT)

    1 hour ago

    Noida, Uttar Pradesh, India Pentair Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    GEC, NoidaPosition Title: Engineer II- Managed ServiesBusiness Title: Specialist Managed ServicesReports to (Title): Manager Managed ServicesLocation: NoidaPosition Summary:Pentair is currently seeking Senior Specialist/Assistant Manager for IoT projects and services in the Smart Products & IoT Strategic Innovation Centre in India team. This role is...

  • Helpdesk Senior Associate

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Helpdesk Senior Associate at Grade-5 position in Service Desk Must be a Graduate. B. Tech/B. E or any other technical degree preferred Good communication skills with a minimum of 1 year of international calling experience Good comprehension & writing skills. Must possess excellent customer handling skills It should be comfortable to work in rotational shift...

  • Senior Engineer

    2 days ago

    Noida, Uttar Pradesh, India ShyftLabs Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Position Overview:The Senior Engineer will be responsible for leading the technical operations and support of infrastructure across multiple locations. The candidate will leverage deep expertise in managing and configuring various platforms and technologies, such as Tanium, AWS, Android, iOS, and printer management. This role involves collaborating with...

  • Talent Success Manager L1/L2/L3

    2 weeks ago

    Noida, Uttar Pradesh, India Nexthire Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Role : Talent Success Associate-L1/L2/L3 Job Location: Noida sec-3Experience: 0-2 YearsWebsite: With startups booming in the last decade, entrepreneurs will need to build top teams to disrupt the market. The need will be for a recruitment partner to hire talent faster & cheaper. The companies will need recruitment software to disrupt the market. The...

  • Hiring For Azure Support Role

    4 days ago

    Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – Application Support Senior EngineerRole Overview:We are looking for an experienced Application/Production Senior Support Engineer to join our offshore support team. The role involves providing L2 support for business-critical applications in a 24x7 rotational shift model. The candidate will be responsible for job monitoring, incident...

  • Senior Engineer

    4 days ago

    Noida, Uttar Pradesh, India ShyftLabs Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position Overview: The Lead Engineer will be responsible for leading the technical operations and support of infrastructure across multiple locations. The candidate will leverage deep expertise in managing and configuring various platforms and technologies, such as Tanium, AWS, Android, iOS, and printer management. This role involves collaborating with...

  • Service Desk Analyst

    2 weeks ago

    Noida, Uttar Pradesh, India Vimerse Infotech Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Company OverviewVimerse Infotech operates in the information-technology-and-services industry.Role and ResponsibilitiesWe are seeking an analyst to join our Service Desk team. The ideal candidate will have:A B.Tech./B.E. degree in Computer Science or related field6 months to 1 year of experience in Service DeskGood communication skills and ability to handle...