Assistant Manager- OTC Collection

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

• Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
• Analyze accounts and achieve collection targets as per Dialer Strategy
• Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
• Manage collections and provide early stage customer service to avoid any customer complaints.
• Coordinate with cash applications team for accurate application of funds and remittance advice.
• Work on disputes of assigned portfolio to drive resolution/closure.
• Work on unapplied cash of assigned portfolio.
• Manage portfolio review calls with internal/external stakeholders.
• Process adjustments, write off, netting requests, refunds
• Account Reconciliations
• Maintain daily adherence as per business requirements
• Analyzing daily AR reports to drive cash collection

What we look for?

• Graduate/Postgraduate/master's degree in commerce
• 4-6 years of experience required in North America/Canada Collections
• Proficient in both verbal & written communication with excellent American pronunciation
• Proficiency in GETPAID/Collection tools.
• System knowledge in ERP's - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
• Work experience in a shared service contact center in mandatory

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands