Associate Technical Support Consultant

Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please

Responsibilities: -

• Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
• Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
• Restart or re-trigger bots as needed and escalate critical issues to the development team.
• Update configuration files to support BOT scaling.
• Assist with bot scheduling in the Control Room and validate post-deployment execution.
• Assist with new client onboarding process.
• Raising support tickets in Jira & ServiceNow
• Proactively reviewing the emails and actively responding to address issues/de-escalate.

Skills

• Excellent verbal & written communications skills
• Excellent problem-solving skills and ability to troubleshoot.
• Basic understanding of Windows Servers
• Exposure on interaction with international clients (US preferred)
• Hands on experience on application/ product support

Good to have: -

• Familiarity with the US healthcare industry and terminology.
• Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.

Academic and Professional Qualifications:

Successful completion of a bachelor's degree or relevant Technical / Business Experience

Experience:

1-3 years of experience

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Peer-based incentive "Cheer" awards
• "All in to Win" bonus Program
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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