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Customer Relationship Management Manager

2 weeks ago

Delhi, Delhi, India Inext Logistics & Supply Chain Pvt Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Dear All,

We are seeking a dynamic and results-driven Logistics Sales Executive to join our team. The ideal candidate will have a proven track record in sales, preferably within the logistics, transportation, or supply chain industry. This role involves identifying new business opportunities, building and maintaining client relationships, and achieving sales targets to drive the growth of the company.

Job Title: CRM/ASSISTANT SALE MANAGER(LOGISTICS)

Experience: Min 1 year in freight/courier/logistics

Location:
[DELHI, Dwarka]

Department:
Sales and Marketing

Key Responsibilities:

  1. Sales and Business Development:

  2. Identify and pursue new business opportunities through market research, networking, and cold calling.

  3. Develop and implement sales strategies to achieve company sales targets and revenue objectives.

  4. Prepare and deliver presentations to potential clients, showcasing the company's logistics solutions and services.

  5. Client Relationship Management:

  6. Build and maintain strong, long-lasting customer relationships.

  7. Understand client needs and requirements and tailor logistics solutions accordingly.

  8. Act as the main point of contact for clients, addressing their inquiries, concerns, and feedback promptly and professionally.

  9. Sales Reporting and Forecasting:

  10. Maintain accurate records of sales activities, client interactions, and sales progress.

  11. Prepare regular sales reports and forecasts for management review.

  12. Analyse sales data to identify trends, opportunities, and areas for improvement.

  13. Collaboration and Coordination:

  14. Work closely with the operations and customer service teams to ensure seamless delivery of logistics services.

  15. Coordinate with internal departments to resolve any issues or challenges related to logistics operations.

  16. Participate in team meetings and contribute to the overall sales strategy and planning.

  17. Market Intelligence:

  18. Stay updated on industry trends, market conditions, and competitors' activities.

  19. Provide insights and recommendations to management based on market analysis and customer feedback.

Qualifications:

  • Bachelor's degree in Business, Marketing, Logistics, or a related field.
  • Proven sales experience in the logistics, transportation, or supply chain industry.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and MS Office Suite.

Personal Attributes:

  • Highly motivated and target driven.
  • Strong organizational and time-management skills.

Compensation:

  • Competitive salary with performance-based incentives.
  • Medical insurance
  • Opportunities for professional growth and development

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