ServiceNow Architect

The ServiceNow Technical Architect will be the technical leader responsible for the architecture, design and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners, technical resources, and other platform stakeholders. The ServiceNow Technical Architect will apply sound architectural and design principles to devise innovative, reusable, reliable and secure solutions to meet the goals of the instance transition project.

Specific responsibilities include:

Establish the creation of standard artifacts, best practices, standards and learning plans

Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization

Lead the evaluation of new ServiceNow solutions, proof of concept efforts, and other engineering initiatives relevant to the project

Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs.

Participate in the agile process to resolve technical impediments and assist in user story definition and sizing

Lead Automation efforts on the platform

Coach and oversee the activities of ServiceNow Development resources based offshore

Qualifications / Requirements include:

Requires a bachelors degree in Computer Science, Information Technology or related areas. In lieu of Bachelors degree, extensive familiarity with the fields concepts, practices and procedures is required

8+ years of experience working with IT Service Management solutions in an enterprise environment

6+ years of ServiceNow architecture, design, development, implementation and administrative experience

Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM, ITBM, SAM and GRC areas

Experience working with web technologies (HTML, CSS, JavaScript, AngularJS, XML, SOAP, REST, Jelly, etc.)

Strong grounding in fundamentals of web application development (identity, security etc.).

Experience working with Shell Scripting and Mid Server Service Administration

Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Rules (IRE) for data ingestion.

Experience working with structured data, schema and databases

Experience integrating internal and external (SaaS based) applications using RESTful APIs, OAuth 2.0 and GraphQL

Exposure to Identity Management and Single Sign on/Active Directory integrations

Experience with Agile and Scrum development approaches

Knowledge of ITIL concepts

Ability to understand complex business needs and adapt appropriately

Ability to learn and adapt to new technologies applicable to the ServiceNow platform

Desired characteristics include:

Certified ServiceNow Master Architect, Certified ServiceNow Developer, Certified ServiceNow Implementation Specialist, Certified ServiceNow Administrator

ITIL v3 or ITIL 4 Certification or equivalent practical experience

Relevant software development certifications.

Experience maintaining version control systems (Git etc.)

Experience with Automation and DevOps Practices

Comfortable leading in both technical and organizational contexts

Ability to communicate effectively both written and verbally to stakeholders and developers

Ability to build effective cross-functional relationships in support of delivering enterprise-wide solutions

Ability to execute within a fast-paced agile process

Experience working with large global / multinational corporations

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