Associate Consultant

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies.

Press Tab to Move to Skip to Content Link

Skip to main content

• Home Page

• Home Page

• Life At YASH

• Core Values

• Careers

• Business Consulting Jobs

• Digital Jobs
• ERP
• IT Infrastructure Jobs
• Sales & Marketing Jobs
• Software Development Jobs

• Solution Architects Jobs

• Join Our Talent Community

• Social Media

• LinkedIn

• Twitter
• Instagram
• Facebook

Search by Keyword

Search by Location

• Home Page

• Home Page

• Life At YASH

• Core Values

• Careers

• Business Consulting Jobs

• Digital Jobs
• ERP
• IT Infrastructure Jobs
• Sales & Marketing Jobs
• Software Development Jobs

• Solution Architects Jobs

• Join Our Talent Community

• Social Media

• LinkedIn

• Twitter
• Instagram
• Facebook

View Profile

Employee Login

Search by Keyword

Search by Location

Show More Options

Loading...

Requisition ID

All

Skills
All

Select How Often (in Days) To Receive An Alert:
Create Alert

Select How Often (in Days) To Receive An Alert:
Apply now »

• Apply Now
• Start apply with LinkedIn
• Please wait...

Associate Consultant - IT Service desk Job

Date: Oct 6, 2025

Job Requisition Id: 62655

Location:

Noida, IN

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hire IT Service desk Professionals in the following areas :
Experience
3-5 Years

Job Description
Roles and Responsibilities

• Primary contact point for end users via phone/Chat/self-service tickets
• Triage Tickets to respective teams
• Regular update and follow up on tickets in the queue
• Follow up tickets till closure
• Ability to manage a variety of technically complicated tasks effectively
• Should be willing to work in 24/7 environment.
• Experience in Remote support and troubleshooting skills.
• Understanding of Basics Hardware accessories / devices and peripherals

*Desirable Skills*

• Hardware Support o Desktops, Laptops, Printers, Mobile Phones, iPads
• Software Support
• Smart Hands and feet support of Network and Server devices
• Non-Technical Support, Creating daily report, etc.
• Team management experience
• Engineer may support other remote locations.

Required Technical/ Functional Competencies

*Primary Skills:*

• 3-4 years of experience in ITSD + Desktop support at customer site.
• Provide hands and feet support to servers, network, backup devices etc.
• Maintain an accurate inventory of the data center assets Receive and ship devices Rackin appliances, switches, routers, firewalls, servers, or other equipment.
• Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
• Knowledge and experience on windows 7/8/10 OS and iMAC / Notebook pro (Apple products).
• Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
• Manage hard and soft break fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
• Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
• Experience with Service management tool – Remedy
• Should have expertise on EUC tools, remote support tools, MS office and outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Ensure that each Desktop Device is installed with the appropriate Desktop image.
• Manage Desktop Devices (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
• Provide VIP support for Desk side issues, if required need to travel on ad-hoc basis.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
• Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.
• Should have information about spare inventory like Fiber cables, connectors etc. Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system. Should have information on free ports availability.
• Should have information about Inlet & outlet power supply / Dual supply information.
• Should have access to Blade Chassis and on Physical Server integrated console for configuration.
• Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.
• Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – Knowledge in Networking and smart hands and feet support.
• Good to have – knowledge and experience of supporting MAC devices and tablets
• HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)

*Additional Comments*

• Education, Skill, and Experience Requirements:
• A Bachelor's / Master's Degree in Computer Engineering, Information Technology.
• Good Communication, Good Listening Skills.
• Good to have ITIL Foundation Certified.
• Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.
• Good phone etiquette and the ability to diffuse agitated situations
• Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.

Required Behavioral Competencies

*Accountability:*

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

*Agility:*

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

*Collaboration:*

• Participates in team activities and reaches out to others in team to achieve common goals.

*Customer Focus:*

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

*Communication:*

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

*Drives Results:*

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications

Service Desk: MD months post hiring), ITIL V4 Foundation

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

Apply now »

• Apply Now
• Start apply with LinkedIn
• Please wait...

Find Similar Jobs:

• Careers Home
• View All Jobs
• Top Jobs

Quick Links

• Blogs
• Events
• Webinars
• Media

Contact

• Contact Us

Copyright YASH Technologies. All Rights Reserved.