
Guest Service Associate
2 weeks ago
Key Responsibilities
- Greet and assist patients with check-in and check-out procedures
- Manage appointment scheduling and coordinate with doctors and medical staff
- Answer phone calls, provide information, and handle patient inquiries with professional phone etiquette
- Maintain and update patient records and clinic databases
- Understanding of billing, payments, and insurance documentation as needed
- Ensure the reception area is clean, organized, and patient-friendly
- Handle general admin office tasks, including filing and correspondence etc
- Follow medical terminology and protocols for patient confidentiality and compliance
Requirements
- Minimum 5- 8years of experience as a receptionist in a clinical setting or roles at esteemed establishments such as ITC Hotels, Taj Hotels, or other leading luxury hotel chains is preferred
- Strong communication and interpersonal skills to interact with patients and staff
- Proficiency in appointment scheduling software and basic computer skills
- Ability to multitask, stay organized, and work in a fast-paced environment
- Knowledge of medical terminology and healthcare procedures is a plus
- A warm, professional, and patient-friendly attitude
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