Customer Support Associate

5 days ago

Gurgaon, Haryana, India Surma Full time

At Surma, we're building a womenswear brand that makes
Everyday Beautiful
—with thoughtfully designed clothing made in the finest cotton/linen. We're growing fast and are looking for someone who can help us make every customer interaction feel warm, helpful, and effortless.

What You'll Do:

  • Be the first point of contact for our customers—across WhatsApp, email, and other platforms
  • Respond to queries related to orders, sizing, exchanges, returns, and general brand information
  • Coordinate with the operations and logistics team to resolve customer issues
  • Keep internal systems updated with customer interactions and resolution notes
  • Share feedback with the team to help improve our products, policies, and communication
  • Use multiple tools required to answer all kinds of customer queries.

You Are Someone Who:

  • Loves helping people and has a calming, clear, and friendly communication style
  • Can write and speak well in English and Hindi.
  • Has 1–3 years of customer support experience (DTC / fashion e-commerce experience is a plus)
  • Is organised, reliable, and comfortable using tools like WhatsApp Business, Shopify, Gmail, etc.

Interested candidates please send your CV to Please mention [Customer Support Executive] in the subject line

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