Junior Analyst

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

As a Junior Analyst you will triage incoming reports, complete structured reviews, action accounts under established guidelines, and maintain crisp documentation so partner teams (Global Customer Operations Programs, Community Management, Testing Services, InfoSec/Legal, Product) can move fast with confidence. This role is ideal for an early-career analyst who is rigorous with checklists and SLAs, comfortable in ticketing systems, and eager to learn fraud/risk patterns in a unique business model.

Key Responsibilities:

1. Triage & enforcement:

2. Work tickets from our "Report a Tester" and related support queues; validate claims against community guidelines and available signals; document decisions and evidence.

3. Issue warnings, work with Community Management to suspend/unsuspend and recommend terminations per playbooks; send standardized, empathetic communications via designated aliases.

4. Route Testing Services member infractions and feedback into a weekly roll-up with clear case notes and statuses for the Community Management team.

5. Suspicious activity review:

6. Investigate accounts flagged by TS, Community Management, moderators, or partner teams, consolidating evidence from IP/device/profile, payment, and address checks.

7. Perform structured manual reviews on targeted cohorts; log findings and outcomes to support auditability and trend analysis.

8. Coordinate with Community Management on notifications and education when patterns emerge; escalate edge cases to senior reviewers.

9. Cross-functional alignment:

10. Partner with Compliance and InfoSec on investigations originating outside Testing Services; ensure central ownership and single-threaded communication back to requestors.

11. Collaborate with internal forum moderators (and, where appropriate, review subreddits) to ensure risk issues are channeled into official workflows and not ad-hoc threads.

12. Support special reviews (e.g., Academy nominees) with quick, well-documented checks.

13. Data hygiene & reporting:

14. Maintain accurate case metadata (reason codes, evidence types, final action, appeal status).

15. Produce concise weekly metrics (intake, actioned %, SLA compliance, false-positive/appeal rate, top patterns).

Job Requirements and Preferred Skills:

• 0-2 years in trust & safety, fraud ops, moderation, compliance operations, or service desk triage.
• Proficiency with Google Sheets/Excel; comfort using ticketing systems like ServiceNow and Jira.
• Advanced proficiency in written English; able to translate guidelines into clear, consistent user communications.

• High integrity, attention to detail, and discretion with sensitive data.

• Good to have basic data-pull experience; experience with identity/verification flows (e.g., KYC tools).

• Familiarity with community moderation norms and escalation paths will be an added advantage.
• Additional language skills for occasional translation support.

Why Applause?

We're proud to cultivate an inspiring, engaging employee culture that's consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.

• We have a flexible work environment with top talent from across the globe
• Collaborate with an international team of 450+ passionate, talented co-workers
• Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
• Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
• Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
• Experience a supportive culture that emphasizes teamwork, innovation and transparency
• Share your voice Contribute and integrate creative and innovative ideas across roles and departments

Applause Core Values:

As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?

• Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
• Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
• In It Together: You have a team-first mindset and love collaborating with your peers.
• Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.

Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.