Customer Support Executive

13 hours ago

Vikhroli Mumbai Maharashtra, India Parashar Hospitality Solutions Pvt Ltd Full time

The Summary of the Company

It is an e-commerce company dedicated to empowering women through education in the fashion industry. The company offers online courses and coaching programs to help individuals learn, grow, and succeed in the world of fashion.

❖ Role Overview:

We are looking for a proactive and empathetic Customer Support Executive who will be the first point of contact for our community members. Your role is to ensure a smooth user experience, assist with queries, gather valuable feedback on our fashion business courses, and contribute to course improvement and community satisfaction.

❖ Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, chat, and social media.
  • Assist members with course access, login issues, payments, or general platform navigation.
  • Actively collect feedback from members regarding their course experience and learning outcomes.
  • Document and analyze feedback to identify trends and improvement areas.
  • Collaborate with the content and product teams to implement course improvements based on feedback.
  • Follow up with members to ensure satisfaction and encourage engagement in the community.
  • Maintain records of customer interactions and update the internal knowledge base.
  • Support in on-boarding new members and resolving any initial queries.
  • Escalate unresolved issues to the appropriate internal teams with clear documentation

❖ Requirements:

  • Prior experience in customer support, preferably in e-learning or fashion-related domains.
  • Excellent verbal and written communication skills in English.
  • Empathy, patience, and a solution-oriented mindset.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Basic understanding of online course platforms (Thinkific, Teachable, etc.) is a plus.
  • Passion or interest in fashion and entrepreneurship is a bonus

❖ Preferred Skills:

  • Experience with Learning Management Systems (LMS) or education CRM tools.
  • Event coordination or community management experience
  • Familiarity with Canva or other basic design tools (for creating basic posters or notices).

Job Details:

  • Location: Vikhroli West (Kailash Complex)
  • Job Type: Full-Time
  • Salary: ₹40,000 - ₹45,000 (Negotiable based on interview performance and experience)
  • Work Hours: 9:00 AM to 6:00 PM
  • Days: Monday to Saturday (6 days a week)

Why Join Us?

  • Be part of a growing fashionpreneur movement.
  • Contributor to empowering the next generation of fashion business owners.
  • Work in a creative and collaborative environment.
  • Opportunities for growth and skill development.

If you're driven, enthusiastic, and looking for a rewarding career in business development with a purpose, apply now to join

Job Types: Full-time, Permanent

Pay: ₹40, ₹45,000.00 per month

Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time

    Customer Support Executive - Join the Svastika Team at Wildship Enterprises At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers. What...

  • Customer Support Executive

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Client of Resource Capital Full time

    Hiring Customer Support Executive for a B2B Digital platform. Undergraduates / Graduates with good communication skills having atleast 6 months experience. Job Profile - 1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time limits. 3. Follow up to ensure resolution. 4. Follow communication...

  • Customer Support Executive

    2 weeks ago

    Vikhroli, Mumbai, Maharashtra, India Wildship Enterprises Private Limited Full time

    Company : Wildship Enterprises Private Limited Location: Mumbai-Vikhroli Join the Svastika Team at Wildship Enterprises At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver...

  • Customer Support Executive

    5 hours ago

    Mumbai, Maharashtra, India D Analytical Support Full time

    About the RoleWe are looking for dynamic and enthusiastic individuals to join our International Voice Process in Mumbai, where you will be supporting a leading healthcare client. This role involves providing exceptional customer service through outbound calls, assisting with document collection, and supporting the team of underwriters in the healthcare...

  • Customer Support Executive

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Customer Support Executive **Reporting to** : Team Leader **Division/Departmen**t: Support **Location**: Mumbai **Experience**: Freshers can apply **Education**: Graduate **Language**: English / Hindi **Responsibilities**: - 1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time...

  • Support Executive

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Client of Resource Capital Full time

    Hiring for a B2B Digital Platform Company. Designation - US Support Executive Location - Vikhroli Graduates with minimum 1 year experience in US process is mandatory. Should be good in communication skills Job Profile - Attending inbound calls from customers on the support numbers. - Maintain quality parameters and provide accurate information related...

  • Executive Support

    15 hours ago

    Vikhroli, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Executive -Support **Reporting to** : Team Leader **Division/Departmen**t: Support **Location**: Mumbai **Experience**: 6 months to 1 year **Education**: Graduate **Language**: English / Hindi **Responsibilities**: - 1. Handles the customer requests and complaints. 2. Provide appropriate solutions and alternatives within the time limits. 3....

  • Executive - Liner Support

    15 hours ago

    Vikhroli, Mumbai, Maharashtra, India HR Yaar Full time

    **Job Title**: Executive - Liner Support Executive **Reporting to** : Team Leader **Division/Departmen**t: Support **Location**: Mumbai **Experience**: 6 months to 1 year **Education**: Graduate **Language**: English / Hindi **Responsibilities**: - 1. Address customer requests and complaints effectively. 2. Offer suitable solutions and alternatives within...

  • Customer Support Executive

    15 hours ago

    Mumbai, Maharashtra, India SellPro Commerce Full time

    We are looking for a Customer Support Executive to assist our customers with when using our products and website. Customer Support Executive responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. **Responsibilities**: - Identify customer needs and help customers use...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Prolegion Full time

    **Customer Support Executive***: OneSpider Technologies LLP - Mumbai, Maharashtra, India- Posted on 25 Apr, 2025**Job Details**: **Skills**: **Account** **GST** **Customer Service** **Customer Support** **Software Support** **Accounting Software** **ERP** **Job Type**: **FULL-TIME** **Availability**: **15-30 days** **Experience Level**: **1-2...