Customer Support Executive

2 weeks ago

Vikhroli Mumbai Maharashtra, India Wildship Enterprises Private Limited Full time

Customer Support Executive - Join the Svastika Team at Wildship Enterprises

At Wildship Enterprises, the parent company of Svastika—a brand that seamlessly blends aesthetics with cultural and spiritual essence—we are looking for a Customer Support Executive who can be the voice of our brand and deliver outstanding service to our valued customers.

What You'll Do:
Respond to Customer Queries:
Resolve Issues Efficiently:
Address product-related inquiries, order issues, delivery concerns, and other customer needs with clarity and empathy.

Maintain Customer Records:
Update CRM tools and maintain accurate records of all interactions and resolutions.

Collaborate Internally:
Coordinate with relevant teams (logistics, operations, content, etc.) to resolve customer concerns effectively.

Ensure Customer Satisfaction:
Follow up with customers to ensure their issues are fully resolved and gather feedback to improve service.

Contribute to Improvement:
Share customer insights and suggest improvements in processes to enhance the overall customer experience.

Who You Are:
Excellent written and verbal communication skills.

Prior experience in customer support, preferably in e-commerce or D2C brands.

Empathetic, solution-oriented, and calm under pressure.

A team player with a positive attitude and problem-solving mindset.

Fluent in English and Hindi (additional languages are a bonus).

What We Offer:
A friendly, supportive work culture where your voice matters.

Opportunities for skill development and career growth.

A chance to work with a purpose-driven brand that’s growing rapidly.

A creative environment that values empathy and customer-first thinking.

Work Schedule:
Working Days: Monday to Saturday

Saturday Structure:
2 Saturdays - Half-day on-site

2 Saturdays - Work From Home (WFH)

If you're passionate about helping people and want to be a part of a growing team that values communication and care, we’d love to hear from you.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 8879062193

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