HR Engagement Manager

3 days ago

Andheri East, Maharashtra, India coto Full time ₹ 6,00,000 - ₹ 9,00,000 per year

HR Engagement Manager

About coto

coto is an emotional wellness platform offering 24X7 live consultations in Astrology, Tarot, Numerology and Relationship Counselling.

We are a global company with offices in Singapore, Mumbai and Delhi.

About the Role

We are seeking a dynamic and experienced HR Engagement Manager to join our team and drive transformational change in employee experience and organizational culture. You will partner closely with leadership, managers, and employees across a large account of 300+ team members to create meaningful engagement initiatives and build a workplace where our experts feel valued, motivated, and committed to growth.

Key Responsibilities

Employee Engagement & Culture Building

  • Design, implement, and continuously refine comprehensive employee engagement strategies that enhance satisfaction, morale, and retention across all levels
  • Develop innovative programs and interventions to address attrition challenges and create a positive, inclusive workplace culture
  • Conduct regular skip-level meetings, focus groups, and pulse surveys to gather employee feedback and insights
  • Analyze engagement data and attrition trends to identify root causes and develop targeted action plans
  • Partner with cross-functional teams to ensure engagement initiatives align with business objectives

Performance Management & Development

  • Oversee and optimize the performance appraisal system to drive high performance and continuous improvement
  • Monitor Business Quotient (BQ) progress across teams and provide strategic guidance on Performance Improvement Plans (PIPs)
  • Support managers on handling performance issues, difficult conversations, and employee development
  • Collaborate with the Training & Development team to design interventions that strengthen mid-level leadership competencies

Employee Relations & Support

  • Act as a point of contact for employee concerns, conducting investigations and mediating conflicts with empathy and fairness
  • Proactively engage with high-risk attrition cases to understand concerns and implement retention strategies
  • Maintain detailed meeting minutes (MOM) and share observations with senior stakeholders regularly
  • Provide guidance to employees and managers on HR policies, procedures, and best practices

Qualifications & Experience

  • Education: Master's degree in Human Resources
  • Experience: 3-4 years of progressive experience in HR with a strong focus on employee engagement, retention, and culture building
  • Span of Control: Proven ability to collaborate with and influence large teams employees)
  • Availability: Flexibility to work in a 24x7 support model as needed

Preferred

  • Experience in high-attrition environments with demonstrated success in reducing turnover
  • Background in BPO, IT services, or similar large-scale operations

Communication Excellence

  • Outstanding verbal and written communication skills with the ability to engage diverse audiences
  • Skilled at facilitating difficult conversations and presenting to senior stakeholders and clients

Client & Customer Mindset

  • Deep understanding of internal customer needs and commitment to delivering exceptional HR service
  • Ability to align HR strategies with business goals and client expectations.

Job Type: Full-time

Pay: ₹600, ₹900,000.00 per year

Work Location: In person

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