Developer for L2 software support

1 week ago

Remote, India Thinglogix Full time ₹ 4,00,000 - ₹ 12,00,000 per year

We are seeking a highly skilled Development Engineer to join our team and provide Level 2 support for AWS-based projects, with a strong focus on leadership skills.

Responsibilities:

  • Act as the primary point of escalation for technical issues unresolved by L1 support, ensuring timely resolution.
  • Lead the L1 support team.
  • Troubleshoot complex customer issues, perform root cause analysis, and provide solutions via calls, remote sessions, or detailed documentation across AWS services (Lambda, API Gateway, RDS, CloudWatch, etc.).
  • Analyze application and system logs (e.g., AWS CloudWatch) to identify patterns, errors, and performance issues.
  • Monitor and set up AWS alerts (e.g., cost, error, and traffic alerts).
  • Provide hands-on coding/debugging support in technologies such as JavaScript, , and Angular to reproduce and fix issues.
  • Collaborate with development teams to resolve defects, push fixes to production, and verify successful deployment.
  • Query and manage relational databases (PostgreSQL, MySQL), write scripts for automation, and generate reports.
  • Manage and prioritize a ticket queue, ensuring adherence to SLAs and maintaining high customer satisfaction.
  • Document common issues, troubleshooting steps, and best practices to improve the knowledge base and reduce future escalations.
  • Ensure independent ownership of tasks, following up until successful closure.
  • Work in rotational shifts as part of a 24x7 support team, with schedules planned

Requirements:

  • Bachelor's degree in Computer Science, IT, or a related field.
  • 5+ years of experience and Team lead experience are required
  • Ability to effectively coach, mentor, and motivate a team.
  • Strong coding skills (for example: JavaScript, , Angular).
  • Previous experience with AWS
  • Ability to troubleshoot and guide customers to identify and solve issues on call.
  • Skilled at performing root cause analysis for new/unknown issues.
  • Proficient in analyzing AWS CloudWatch logs and understanding system/application behavior.
  • Task-oriented and organized, with experience managing a ticket queue and prioritizing issues.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure in dynamic environments.
  • Ability to join immediately
  • Good DevOps skills are a plus.

Job Type: Full-time

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