software support team lead
11 hours ago
We're seeking a proactive Development Engineer to join our team, take ownership of escalated L2 support, and lead our L1 support team to ensure smooth and reliable operations.
Key Responsibilities:
- Manage and guide the L1 support team, ensuring tickets are prioritized and resolved efficiently.
- Own escalated L2 support issues and provide timely, high-quality solutions.
- Troubleshoot AWS services.
- Debug and fix issues using , Angular, and related technologies.
- Document solutions and improve support processes continuously.
What We're Looking For:
- 4+ years of experience in technical support or development roles.
- Strong hands-on experience with AWS,
- Previous experience managing or mentoring a small technical team.
- Excellent problem-solving, troubleshooting, and communication skills.
- Comfortable managing ticket queues and working within SLAs.
- Flexible to work rotational shifts in a 24x7 support setup.
- Immediate joiners preferred.
Why Join Us:
- Lead a growing technical support team and make a real impact.
- Work on cutting-edge cloud and GenAI projects.
- Collaborate with a global, diverse team.
- Grow your technical and leadership career in a fast-paced environment.
Job Type: Full-time
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